Customer Service Representative

7 days ago


Pontypool, Torfaen County Borough, United Kingdom Melin Homes Full time
About the Role

We are seeking a highly skilled and dedicated Customer Contact Team Assistant to join our Customer Contact Team at Melin Homes. This is a full-time, permanent position that requires a flexible approach and a commitment to delivering exceptional customer service.

The successful candidate will provide a courteous and efficient service to customers on a range of front-line customer services issues, working as part of a busy and committed team on a weekly shift rota. The role involves providing administrative support to colleagues within People, Homes and Communities and anyone visiting or making an enquiry of the Association.

Key Responsibilities
  • Provide a high-quality customer service experience to residents and visitors
  • Work collaboratively with the team to deliver a professional front-line service
  • Provide administrative support to colleagues and stakeholders
  • Contribute to the development and implementation of customer service strategies
What We Offer

As a Customer Contact Team Assistant at Melin Homes, you will have the opportunity to work in a dynamic and supportive team environment. You will receive regular check-ins with your line manager, who will provide guidance, support, and coaching to help you succeed in your role. You will also have access to ongoing training and development opportunities to help you grow your skills and knowledge.

We are committed to creating a positive and inclusive work environment that values diversity and promotes equality. We believe that our employees are our greatest asset, and we are dedicated to supporting their well-being and career development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to receiving your application.



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