Team Administrator

4 weeks ago

Plymouth, United Kingdom Livewell Southwest Full time

Job summary

Thispost is for hours per week and is a fixed term contact until the 27/03/25.

Areyou looking for a rewarding career in health and social care administration, withcustomer service, teamwork, support and development at the heart of the role?

Weare looking to recruit a highly motivated and enthusiastic individual to jointhe Community Mental Health Service (CMHS) based at the Cumberland Centre,Devonport or Avon House, Mount Gould.

The CMHS works with service users who have arange of mental health difficulties. We are a multi-disciplinary team ofConsultants Psychiatrists, Psychiatric Nurses, Occupational Therapists, Psychologists,Support Workers and other key professionals supported by a strongadministrative team.

Please note that this role is not eligible for sponsorship under the Skilled Worker route"

Main duties of the job

Your role will be to provide administrative support tothe team, cover the reception area and telephones, and provide a professionaland friendly first impression to clients, patients and staff visiting themental health team at the Cumberland Centre.Your tasks will include answering the telephone, greeting patients andinforming clinicians of their arrival, updating patient records, typingassessments and inputting information onto relevant specialist systemsincluding E-Referrals and SystmOne.

The post requires you tohave excellent communication and organisational skills, good time managementand the ability to prioritise own work load.

Youwill need a positive attitude towards people experiencing mental healthproblems, and have excellent customer care skills. You will need to be able towork under your own initiative within the team.

About us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.

As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.

We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.

Valuing our employees making an investment in their development a priority. We offer:

Protected CPD time for registered staff

Various development pathways and ongoing regular training packages for all staff

Leadership & mentoring programmes

Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training

A Robust Preceptorship

A bespoke induction programme

Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

Job description

Job responsibilities

Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service.

Promote the image of the department, checking that notices and leaflets are up to date & well presented.

Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately.

Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager.

Arrange appointments, meetings and events on behalf of the team, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required.

To produce informal minutes as an accurate record of meetings, transcribing and distributing as directed.

To arrange, monitor and process all referrals into the team as necessary.

To maintain accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information, electronic and hard copy.

Collect and prepare information for service area users with support of line manager.

Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.

Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.

Be proactive and contribute ideas for improvement in the way the service is delivered.

Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.

Ensure that all office support services post, fax, filing, photo copying, are delivered in a timely manner.

Demonstrate own activities to new or less experienced employees.

To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager

Monitor stock stationery and order supplies and equipment as required within the business area.

Person Specification

Knowledge

Essential

Working knowledge of Microsoft Office including Word and Excel Good understanding of confidentiality

Desirable

Knowledge of patient administration system Understanding of Data Protection legislation

Experience

Essential

Experience of working in an administrative environment using computerised data systems. Experience of team working

Desirable

Experience of working in a health or social care office environment.

Skills & Abilities

Essential

Ability to communicate verbally (face to face and over the telephone) and in writing to a good level Ability to prioritise own workload Ability to work effectively as part of a team. Able to use own initiative and to know limitations of own role and knowledge Organised, efficient and accurate Flexible and adaptable willing to learn new skills

Qualifications

Essential

Good general education to GCSE level or equivalent, including English and Maths Educated to NVQ 2 in a relevant subject or equivalent level of qualifications/previous experience

Desirable

Computer/Word processing qualifications RSA2/3 or equivalent ECDL

  • Team Administrator

    2 months ago

    Plymouth, United Kingdom Livewell Southwest CIC Full time

    37.5 hours per week. We are looking to recruit a highly motivated and enthusiastic Office Manager/Administrator to join the Functional Older Peoples Mental Health Team (OPMH) currently based at the Local Care Centre at Mount Gould Hospital. The OPMH Team works with service users who have a range of mental health difficulties. We are a multi-disciplinary...

  • Team Administrator

    2 months ago

    Plymouth, United Kingdom Livewell Southwest CIC Full time

    37.5 hours per week. To deliver an effective and competent level of administrative support for the entire Psychiatric Liaison Team. To be responsible for providing daily administrative support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties. Working...

  • Team Administrator

    2 months ago

    Plymouth, United Kingdom Livewell Southwest Full time

    To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. To be responsible for providing daily administrative support in the Health Inclusion Pathway-Plymouth (HIPP) service area ensuring business priorities are met for...

  • Team Administrator

    4 days ago

    Plymouth, Plymouth, United Kingdom Livewell Southwest Full time

    To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. To be responsible for providing daily administrative support in the Health Inclusion Pathway-Plymouth (HIPP) service area ensuring business priorities are met for...

  • Administration Team Leader

    2 weeks ago

    Plymouth, United Kingdom Peninsula Dental Social Enterprise Full time

    We have an exciting opportunity for an Administration Team Leader to join our team based in Plymouth. We are looking for an enthusiastic and motivated individual who is able to manage a team of administrators efficiently. It is essential that you enjoy detailed work, have good communication skills and knowledge of Microsoft Office systems, particularly...

  • Administration Team Leader

    3 weeks ago

    Plymouth, United Kingdom Beacon Medical Group Full time

    **Administration Lead (Admin and Prescription Lead)** **SUMMARY OF ROLE**: **The Administration Team Lead provides administration leadership and management to help deliver a high quality, comprehensive administration, and prescription service across the Practice.** **The post holder is expected to act on their own initiative daily to ensure the effective...

  • Arrhythmia Team Administrator

    3 weeks ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    To provide a comprehensive secretarial and administration service to the Arrhythmia Care Co-ordinators in an efficient and timely manner. This post is part of a professional multi-skilled team working across the clinical and administration services. **Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including...

  • Administrator (Buying Team)

    1 month ago

    Plymouth, United Kingdom Pertemps Plymouth Full time

    Pertemps have an excellent opportunity for a confident Office Administrator to join our rapidly expanding client in Derriford, Plymouth. This is a temporary to permanent role, Monday - Friday 8:45am-5:30pm, working within a very busy Buying department. As the Office Administrator, your main responsibilities will be - Supporting the Senior Buying team to...

  • Arrhythmia Team Administrator

    4 days ago

    Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    To provide a comprehensive secretarial and administration service to the Arrhythmia Care Co-ordinators in an efficient and timely manner. This post is part of a professional multi-skilled team working across the clinical and administration services.Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At...

  • Administrator (Buying Team)

    1 month ago

    Plymouth, United Kingdom Pertemps Bond Full time

    Pertemps have an excellent opportunity for a confident Office Administrator to join our rapidly expanding client in Derriford, Plymouth.This is a temporary to permanent role, Monday - Friday 8:45am-5:30pm, working within a very busy Buying department.As the Office Administrator, your main responsibilities will be -Supporting the Senior Buying team to drive...

  • Administrator (Buying Team)

    3 weeks ago

    Plymouth, United Kingdom Pertemps Bond Full time

    Pertemps have an excellent opportunity for a confident Office Administrator to join our rapidly expanding client in Derriford, Plymouth.This is a temporary to permanent role, Monday - Friday 8:45am-5:30pm, working within a very busy Buying department.As the Office Administrator, your main responsibilities will be -Supporting the Senior Buying team to drive...

  • Team Administrator

    5 days ago

    Plymouth, Plymouth, United Kingdom Livewell Southwest Full time

    Job summary Thispost is for hours per week and is a fixed term contact until the 27/03/25. Areyou looking for a rewarding career in health and social care administration, withcustomer service, teamwork, support and development at the heart of the role? Weare looking to recruit a highly motivated and enthusiastic individual to jointhe Community Mental...

  • Service Team Administrator

    3 weeks ago

    Plymouth, United Kingdom Pathfields Medical Group Full time

    **ADMINISTRATOR - SERVICE TEAM** **Who are we?** We are a GP single-practice Primary Care Network based within the Plymouth area, providing care to over 30,000 patients. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton,...

  • Administrative Team Leader

    5 days ago

    Plymouth, Plymouth, United Kingdom Livewell Southwest CIC Full time

    30 hours per week. The Prosthetic Rehabilitation Service is based at the Thornberry Centre, Derriford, Plymouth, providing a rehabilitation service to amputees including clinical assessment, provision and maintenance of prostheses (artificial limbs) as well as rehabilitation and advice. The service provides care for the population of Plymouth, South and West...

  • Pharmacy Team Administrator

    3 weeks ago

    Plymouth, United Kingdom Pathfields Medical Group Full time

    We have an exciting new position that has become available for an Pharmacy Team Administrator to join our friendly team based in Plymouth. If you have experience with administration and working within a fast-paced environment, then this is a perfect opportunity to grow your experience and career. **Who are we?** We are an ambitious and diverse GP Practice...

  • Office Administrator and Team Secretary

    2 weeks ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Infection Prevention and Control Team Band 3 office administrator for the Infection Prevention and Control team Due to promotion, we are looking for an enthusiastic, highly motivated and demonstrable experienced office administrator to join the Infection Prevention and Control team. Providing administrative, secretarial and general office support for the...

  • Office Administrator and Team Secretary

    5 days ago

    Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Infection Prevention and Control TeamBand 3 office administrator for the Infection Prevention and Control teamDue to promotion, we are looking for an enthusiastic, highly motivated and demonstrable experienced office administrator to join the Infection Prevention and Control team.Providing administrative, secretarial and general office support for the...

  • Office Administrator

    6 days ago

    Plymouth, United Kingdom Pertemps Network Group Full time

    **Office Administrator (Buying Team)**: - 371109667**Competitive** - Full Time**Temporary** **Plymouth, Devon** **Administration** **Job Description**: - Pertemps have an excellent opportunity for a confident Administrator to join our rapidly expanding client in Derriford, Plymouth. - This is a temporary to permanent role, Monday - Friday...

  • Referral Team Administrator

    4 days ago

    Plymouth, United Kingdom Pathfields Medical Group Full time

    **Referral Team Administrator** We have an exciting opportunity for an enthusiastic Referral Team Administrator to join our friendly and dynamic team. This permanent position will be well suited to an individual that is looking to work in healthcare and gaining hands-experience in thriving and supportive environment. Pay is starting at £10.42 **Who are...

  • Team Leader Administrator

    3 weeks ago

    Plymouth, United Kingdom Pathfields Medical Group Full time

    **Team Leader Administrator** We have an exciting opportunity for an enthusiastic Business Intelligence Team Leader Administrator to join our friendly and dynamic team. This permanent position will be well suited to an individual that is looking for a potential career path in healthcare and gaining hands-experience in thriving and supportive environment....