Customer Service Advisor

3 months ago


Norwich, United Kingdom World Fuel Services Full time

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

The Customer Service Advisor is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to customers in the UK.

Reporting to the customer service team leader, the Customer Service Advisor is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to our customers in the UK. 

KEY RESPONSIBILITIES: 

Compliance with Data Protection Act & GDPR Compliance with Company Policies & Procedures Complaint resolution within a timely manner and in accordance with company expectation. Confirming order status with customers Advising customers of non-delivery specifics Dealing with customer enquiries relating to orders and deliveries Taking inbound calls from customers. Liaising with Sale Advisors, Business Account Managers, Customers, internal departments and Suppliers Processing orders from customers during busy periods Updating customers account details 

PERSON SPECIFICATION (BACKGROUND AND SKILLS): 

Work experience gained in a customer services role is essential in a fast-paced office or Contact Centre. A desire to build a career in customer service. Telephone based customer services experience is desirable. Excellent customer service skills are essential Strong written and oral communication skills are essential. Strong interpersonal skills A collaborative approach is essential Strong attention to detail is essential as is ability to work methodically Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential Strong data entry skills and high levels of accuracy are essential

#LI-JK1

Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at:

  • Norwich, United Kingdom Service Service Full time

    We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers. The small but busy team of customer service advisors provide customer support to 20 +...


  • Norwich, United Kingdom Carousel Consultancy Full time

    **Exceptional Customer Services Advisor Needed - Innovative and Expanding Co. - Dereham - up to £26k + bonuses** Carousel is the proud recruitment partner of an innovative company that is rapidly expanding across the UK and is looking to hire a **Customer Services Advisor **to join their successful Customer Service team. **What’s on offer?** The salary...


  • Norwich, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Norwich.** As a Customer Service Advisor you will provide** **property management** **and** **tenancy administration support services** **to branches, landlords and tenants.** We offer a clear, defined career path,...


  • Norwich, United Kingdom Connells Group Full time

    We have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of **Norwich**. **£22,400** As a **Licence Coordinator/Customer Service Advisor**, you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network,...


  • Norwich, United Kingdom CV-Library Full time

    Job Description Are you looking to start or progress your career in the property the industry? Are you a strong administrator with excellent customer service skills? If so, we want to hear from you! Role - Customer Service Advisor Location - Norwich, Norfolk Salary - £22,400 Days & Hours - Mon -...


  • Norwich, United Kingdom CV-Library Full time

    Job Description Are you looking to start or progress your career in the property the industry? Are you a strong administrator with excellent customer service skills? If so, we want to hear from you! Role - Customer Service Advisor Location - Norwich, Norfolk Salary - £22,400 Days & Hours - Mon -...


  • Norwich, United Kingdom The Ardonagh Group Full time

    Customer Service Advisor - ARD996733 Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and...


  • Norwich, United Kingdom Sequence HQ Full time

    Job DescriptionAre you looking to start or progress your career in the property the industry?Are you a strong administrator with excellent customer service skills? If so, we want to hear from you!Role - Customer Service Advisor Location - Norwich, Norfolk Salary - £22,400 Days & Hours - Mon - Fri, 08:45am - 5:30pm...


  • Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team. Key Responsibilities: As a...


  • Norwich, United Kingdom Jarrold Logistics Full time

    **Customer Service Advisor** **Full time - 40 hours over 5 days** A fantastic opportunity has arisen for a full-time Customer Service Advisor to join the fantastic Jarrold Logistics team at our Distribution Centre in Long Stratton. Our Customer Service Advisors are often the first point of contact with our customers and therefore ambassadors for the...


  • Norwich, United Kingdom CV-Library Full time

    We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers. The small but busy team of customer service advisors provide customer support to 20 +...


  • Norwich, United Kingdom Desira Group PLC Full time

    **Join Our Dynamic Team as a Customer Service Advisor!** Are you ready for an exciting career opportunity? Desira Group Plc, a trailblazer in the UK motor industry with a rich 50-year history, is expanding its highly successful Service Call Centre and Customer Services Team. We're on the lookout for an enthusiastic and organised individual to join us at our...


  • Norwich, United Kingdom Desira Group PLC Full time

    **Join Our Dynamic Team as a Customer Service Advisor!** Are you ready for an exciting career opportunity? Desira Group Plc, a trailblazer in the UK motor industry with a rich 50-year history, is expanding its highly successful Service Call Centre and Customer Services Team. We're on the lookout for an enthusiastic and organised individual to join us at our...


  • Norwich, United Kingdom Adecco UK Limited Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy resolving queries? Our client, based in Norwich, is seeking enthusiastic Customer Service Advisors to join their team. If you have previous experience in a customer service role and possess excellent communication skills, we want to hear from...


  • Norwich, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Hybrid in Norwich** Work in Retail or Hospitality? **Looking for a better work-life balance?** Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor based in our office in **Norwich city centre** where...


  • Norwich, United Kingdom FMG Repair Services Full time

    **Customer Service Advisor / Driver** **Salary**:£25,000 to £27,000 with company benefits and bonus This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Norwich. As a Customer Service Advisor you will be the face of our Bodyshop,...


  • Norwich, United Kingdom Avery Healthcare Full time

    **Mousehold View Care Home** located in **Norwich **is currently recruiting for an enthusiastic, sales-orientated team player to join us as Customer Service Advisor.** **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to...


  • Norwich, United Kingdom AWD Recruitment Limited Full time

    Customer Service Advisor / Appointment Maker with an excellent combination of customer service, administrative, and organisational / planning skills, as well as a good understanding of Microsoft Office is required for a well-established Car Dealership based in Norwich, Norfolk. **SALARY**: Up to £27,000 OTE **LOCATION**: Norwich, Norfolk **JOB TYPE**:...


  • Norwich, United Kingdom Technique Recruitment Solutions Full time

    Technique Recruitment Solutions are working with a storage solutions business in Norwich looking to appoint a Part Time Customer Service and Sales Advisor on a permanent basis. Part time hours are negotiable and are within the business opening hours between 08.30am - 5.30pm and will operate via a fixed rota on a fortnightly rotation and will involve some...


  • Norwich, United Kingdom rthirteen recruitment Full time

    **Customer Service Advisor** This is a full time, temp2perm job working 8.00am - 5.00pm, Friday and Saturday, and Sunday, 4.00pm - 8.00pm. The offered salary for this is £11.61 per hour. **The company** This trusted utility service has been established for over 30 years and are the largest company in their sector within East Anglia, covering clients of...