Waiting List

4 weeks ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Job summary

Are you equipped with drive and determination, seeking a fulfilling challenge? Look no further.

We are in search of an enthusiastic and self-motivated team player to Join our Scheduling Service team in a role that is both challenging and rewarding. As a vital member of our team, you will be tasked with the intricate and demanding responsibilities of procedure booking and theatre scheduling. This role demands not only diligence and precision but also a proactive and innovative approach.

Located at the esteemed Sharoe Green Unit within the Royal Preston Hospital, you will join a dynamic and dedicated team committed to delivering exceptional service and efficiency. This position offers a unique opportunity to contribute to the seamless operation of our healthcare services while continuously advancing your skills and expertise.

If you possess the drive and determination to excel in a fast-paced environment and are eager to make a meaningful impact, we invite you to join us in this fulfilling endeavour.

Main duties of the job

You will be responsible for managing the waiting lists and theatre schedules of individual consultants with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. They will also be required to work with all our clinical service departments to ensure the delivery of the 18 week referral to treatment pathways.

You will have excellent communication, leadership, operational and inter-personal skills and must have in-depth knowledge and experience of the Trust's Waiting List booking processes and the systems that support this function along with PTL management and most importantly, Flex and IT expertise.

You will understand theatre capacity and demand issues across their specialties as they will be liaising on a regular basis with the divisions to ensure provision of an efficient and high quality service. They will ensure adherence to corporate data quality and information governance.

About us

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Job description

Job responsibilities

Duties to include, but not be limited to:

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. Maintain effective communication with colleagues and peers. Work alongside other directorate teams within the Trust to ensure that all required standards are achieved and maintained to meet department/Trust targets. Ensure effective theatre utilisation. Ensure patients are given appropriate preparation advice before surgery and to ensure any specialist equipment requested is available at the time of surgery. Ensure Waiting Lists are managed in accordance with the Your Guide to the NHS requirements and the 18 week referral to treatment pathway. Verify that all elective surgery has taken place and patients have been correctly removed from the waiting list. Rotate within the departmental procedure team to ensure that a multi skilled work force is maintained. Maintain a real time process for ensuring that QCPR data is updated and reasons for change robustly recorded. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to your Manager if appropriate. Maintain confidentiality at all times as required by legislation and Trust Policy. Play an active role in team, internal/external meetings and audits as required. Actively participate in the PDPR process. Demonstrate working processes and duties to new starters and agency staff. Treat everyone with dignity and respect. Act in accordance with current legislation, policies, procedures and good practice. Report behaviour that undermines equality and diversity. Person Specification

Knowledge and Experience

Essential

Experienced in the use of Quadramed. Understanding of the Waiting List processes including 18 week pathways Understanding of theatre scheduling. Experience in working under pressure, managing a large workload and working as part of a team. Experience of working in a customer focused environment. Understanding of Information Governance, Data Quality, and its requirements. Ability to prioritise own workload.

Desirable

Overview of the Health Records, Waiting List and Booking Service functions Understanding of the NHS processes including 18 week pathways

Qualifications and Education

Essential

oEducated to GCSE level or equivalent oECDL or equivalent experience

Desirable

oEfficient in the use of Microsoft Windows applications.

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