Respiratory & Sleep Physiology Administrator

2 weeks ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Are you looking for a challenging post that’s both varied and interesting? The Respiratory Physiology Team at Lancashire Teaching Hospital NHS Trust has a vacancy for an enthusiastic and flexible person looking for a new challenge.

We are looking for a person with excellent clerical skills and is a team player with a flexible approach to working. A good telephone manner is essential. You should be able to demonstrate good keyboard skills and have the ability to communicate effectively on any level.

You must also be able to demonstrate flexibility and use your own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the team to utilise their time in an efficient and effective manner.

You will provide clerical support i.e. booking appointments, spreadsheets, waiting time reports in addition to filing, answering telephone calls and dealing with enquires for all patients attending the Lung Function and Sleep Service across Preston and Chorley sites. The post holder’s main duties will include planning, organizing, directing and coordinating the work of the department.

You will support the efficient channelling of communication between medical staff, GP’s, patients, relatives, members of the public and other disciplines within the trust.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

**Please read the job description listed below**:
You will provide clerical support i.e. managing appointments, spreadsheets, waiting time reports associated with the Respiratory Physiology Department.

Provide an efficient appointments service liaising and linking with both patients and consultants.

Dealing with waiting list issues in conjunction with the Cardio Respiratory Department requirements.

Filing, answering telephone calls and dealing with enquires for all patients attending the Respiratory and Sleep Physiology department.

You will be responsible for obtaining relevant referrals for patients attending the Sleep Service.

Collect and sort incoming mail to be actioned by medical secretary / consultant, or other healthcare professionals.

Deal with telephone enquiries as and when required in an efficient, tactful and diplomatic manner, ensuring that any messages/information are passed on quickly.

Assist Clinician with administrative duties related to the arrangement of meetings.

File patient investigations and correspondence.

Support Medical Secretary Colleagues and work flexibly when they are absent to uphold continuity of secretarial service and to provide cover during periods of annual/ sick leave.

To undertake other duties as and when required, as directed by Medical Secretary Colleagues and Respiratory Physiology Services Manager.

Undertake duties in accordance with Trust policy and standard procedures in areas such as handling of case notes and appointment systems.

Observe the requirements of theHealth & Safety at Work Act andData Protection Act.

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