Waiting List Clerk

3 weeks ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

If you haveDriveandDeterminationand are looking for a rewarding challenge, then look no further.

We are looking for an enthusiastic and motivated team players to join our Scheduling Service team in this challenging and demanding, yet rewarding role.

**We currently have the following vacancies available**:
- 1 x 37.5 hours - permanent contract

1 x 11.25 hours - permanent contract

1 x 25.5 hours - permanent contract

1 x 30 hours - fixed term for 12 months

1 x 25.5 hours - fixed term for 12 months

You will be responsible for managing the waiting lists and theatre schedules of individual consultants with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. You will also be required to work with all our clinical service departments to ensure the delivery of the 18 week referral to treatment pathways.

You will have excellent communication, leadership, operational and inter-personal skills and must have in-depth knowledge and experience of the Trust's Waiting List booking processes and the systems that support this function along with PTL management and most importantly, Quadramed expertise.

You will understand theatre capacity and demand issues across their specialties as they will be liaising on a regular basis with the divisions to ensure provision of an efficient and high quality service. You will ensure adherence to corporate data quality and information governance.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

**Duties to include, but not be limited to**:

- Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
- Maintain effective communication with colleagues and peers.
- Work alongside other directorate teams within the Trust to ensure that all required standards are achieved and maintained to meet department/Trust targets.
- Ensure effective theatre utilisation.
- Ensure patients are given appropriate preparation advice before surgery and to ensure any specialist equipment requested is available at the time of surgery.
- Ensure Waiting Lists are managed in accordance with the ‘Your Guide to the NHS’ requirements and the 18 week referral to treatment pathway.
- Verify that all elective surgery has taken place and patients have been correctly removed from the waiting list.
- Rotate within the Waiting List Booking Service teams to ensure that a multi skilled work force is maintained.
- Maintain a real time process for ensuring that QCPR data is updated and reasons for change robustly recorded.
- Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the Waiting List Support Manager if appropriate.
- Maintain confidentiality at all times as required by legislation and Trust Policy.
- Play an active role in team, internal/external meetings and audits as required.
- Actively participate in the PDPR process.
- Demonstrate working processes and duties to new starters and agency staff.
- Treat everyone with dignity and respect.
- Act in accordance with current legislation, policies, procedures and good practice.
- Report behaviour that undermines equality and diversity.

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