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ENT Support Secretary
3 months ago
Job summary
Due to promotion within the organisation another exciting opportunity has arisen in the ENT Secretariat, based at The Princess Royal Hospital, Telford. We have two positions available on offer which can be either one full time and one part time or two part time positions. Please state your preference on your application form.
The post holder will undertake general support duties within the ENT team, helping to ensure an efficient and well-rounded service is provided. The post holder will be expected to work accurately to deadlines with the ability to manage and prioritise their own workload, after training.
This post will include all aspects of secretarial duties, predominantly audio transcribing patient letters, alongside scanning and any other support tasks requested by the Medical Secretaries, or Supervisor.
The ability to plan and prioritise a varied workload is essential, as are good interpersonal skills and the ability to communicate with a variety of staff groups at all levels. The successful applicant will work as part of a team and will gain valuable experience in the day-to-day management of busy Medical Secretaries offices.
4 GCSE (C and above) or equivalent and RSA Stage 3 typewriting, word processing or equivalent is required. Please note that a 10 minute audio typing test will be undertaken as part of the interview process.
Main duties of the job
Using Microsoft Office application, produce clinical correspondences with audio include communication to General Practitioners and other health professionals, clinical letters, notes and discharge summaries.Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent mannerArrange and service meetings as requiredEnsure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as adhere to agreed policies, procedures and the smooth running of the office/team including the assessment of priorities and the initiation of preparatory actionOpening and dealing with incoming correspondences as appropriate
About us
As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most - our patients and their families.
We employ more than 6,000 people, and hundreds of colleagues and students from other organisations also work in our hospitals. We benefit from around 1,000 wonderful volunteers, and our main charitable partners are the League of Friends at The Royal Shrewsbury Hospital, Friends of The Princess Royal Hospital, and the Lingen Davies Cancer Appeal which is based at The Royal Shrewsbury Hospital.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Education / Training
Essential
4 GCSE (C and above) or equivalent RSA stage 3 typewriting / word processing or equivalent
Desirable
NVQ 3 Business Admin ECDL
Experience
Essential
Knowledge of Microsoft Office packages Audio Typing
Desirable
Experience of NHS working practices Medical terminology
Skills
Essential
Excellent command of English, high standard of grammar and spelling General office procedures
Desirable
Touch type Knowledge of PAS systems