Welcome & Service Assistant Manager

4 weeks ago

Maidenhead, United Kingdom National Trust Full time

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

We have an exciting opportunity for a Welcome & Service Assistant Manager to join the Cliveden Visitor Experience team. This a fixed term contract starting on the 23rd September 2024 and finishing on the 31st January 2025.

The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.

You’re likely to be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover.

What it's like to work here

Cliveden’s Italianate mansion, riverside setting and family-friendly events draw visitors all year round, making this property a busy location with a wide range of opportunities. There is always plenty to do at the 375-acre estate, with conservation of the South Terrace among recent projects. Cliveden team are close-knit with a wonderful sense of community. The location is quiet, so you'll need your own transport to get here.

There are 3 catering outlets; The Conservatory Café, The Dolls House and Catering Kiosk for all visitors to enjoy a bit to eat There are a series of impressive formal gardens with far-reaching views, an abundance of bedding change throughout the seasons and an intimate Rose Garden for those wanting a little bit of peace and tranquility.

What you'll be doing

You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Cliveden. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.

You'll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same.

You'll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.

This is a great opportunity for someone looking to gain experience working at one of the National Trust’s busiest properties. You'll be supporting the Welcome Manager to manage a team of twenty-three staff members to deliver exceptional service standards, drive membership recruitment and grow support for the National Trust. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be. You'll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same.

Who we're looking for

We'd love to hear from you if you’re:

experienced in visitor services, in the tourist or heritage sector naturally curious about people, with an understanding of how to achieve the highest standards of customer service able to work to sales targets, and confidently sell the benefits of becoming a member well-organised and motivated willing to learn new skills, with a ‘can-do’ attitude comfortable with IT skills (all MS Office)  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

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