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Customer Service Representative

3 months ago

Maidenhead, United Kingdom RBH Hospitality Management Careers Full time
Welcome to RBH Hospitality Management

At RBH, we recognize that our employees are our most valuable asset. We prioritize your needs and well-being, fostering a culture that celebrates diversity, sustainability, and individuality. This commitment is reflected in our ranking as one of the Top 30 Best Places to Work in the Hospitality sector.

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT

As a Guest Services Assistant, you will report directly to the Guest Service Manager. We seek individuals who thrive in dynamic environments and possess a flexible mindset.

Are you eager to understand the operations of various departments within our establishment? At RBH, you will have the opportunity to take on multiple roles throughout your day, including Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping. Each shift presents a new experience.

Our team operates like a family, collaborating to provide exceptional service to our guests. We pride ourselves on delivering timely, efficient, and knowledgeable assistance, ensuring every guest feels valued and appreciated.

WHAT WE REQUIRE FROM YOU

While we primarily hire based on personality and potential, the following skills and qualities are essential for success in the Guest Service Assistant role:
  • Excellent communication abilities
  • Prior experience in a customer-facing position is advantageous, but we are willing to train the right candidate
  • A positive and proactive attitude
  • Proficiency in computer usage and a professional telephone demeanor
WHAT WE PROVIDE

We offer a comprehensive benefits package designed to enhance the well-being of our employees and foster a positive workplace culture:
  • Discounted accommodation rates for you and your loved ones
  • Additional holiday leave for your birthday
  • Flexible work schedules
  • Pension plan
  • Complimentary meals during shifts, saving you significant expenses annually
To explore our complete benefits package, please refer to our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is committed to being an equal opportunity employer. We believe in cultivating a diverse workforce and maintaining an inclusive, people-first culture. If you require any reasonable adjustments during our process, please let us know.

International Talent Welcome:
  • We are open to sponsoring international candidates who possess the necessary skills and attributes for this role. RBH holds a sponsorship license, facilitating a smooth immigration process for qualified individuals.