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Customer Service Representative

3 months ago

Maidenhead, United Kingdom RBH Hospitality Management Careers Full time
Welcome to RBH Hospitality Management

At RBH, we recognize that our employees are our most valuable asset. We prioritize your well-being and embrace diversity in our workplace, which is a key factor in our ranking as one of the Top 30 Best Places to Work in Hospitality.

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT

As a Guest Service Assistant, you will report directly to the Guest Service Manager. We are seeking individuals who thrive in dynamic environments and possess a flexible mindset.

Curious about the operations of various departments within our establishment? You will have the opportunity to engage in multiple roles throughout your shifts, including Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping. No two days will be alike.

Our team functions like a family, collaborating to provide exceptional service to our guests. We pride ourselves on delivering timely, efficient, knowledgeable, and memorable experiences.

WHAT WE SEEK IN YOU
While we primarily hire based on personality and potential, the following qualities and skills are essential for success in the Guest Service Assistant role:
  • Excellent communication abilities
  • Previous experience in a customer-facing position is advantageous, but we are willing to train the right candidate
  • A positive and proactive attitude
  • Proficiency in computer usage and a professional telephone demeanor
WHAT WE PROVIDE
We offer a comprehensive benefits package designed to enhance our workplace culture and support our employees:
  • Discounted accommodation rates for you and your loved ones
  • Additional leave for your birthday
  • Flexible work schedules
  • Pension plan
  • Complimentary meals during shifts, saving you over £1000 annually
To explore our complete benefits package, please refer to our employee benefits video.

EQUAL OPPORTUNITIES
RBH Hospitality Management is committed to being an equal opportunity employer. We value diversity and strive to maintain an inclusive, people-first culture. If you require any adjustments during the recruitment process, please let us know.

INTERNATIONAL TALENT WELCOME
We are open to sponsoring international candidates who possess the right skills and attributes for this role. RBH holds a sponsorship license, ensuring a smooth immigration process for qualified individuals.