Booking Coordinator

2 months ago

Bath, United Kingdom Royal United Hospitals Bath NHS Foundation Trust Full time

Job summary

The Cardiology department at the RUH delivers care to the population of Bath and the surrounding areas, providing a wide range of diagnostics and treatments. The department hosts a wide range of extremely skilled and friendly staff, working together to provide quality care to patients and their support network.

This role will fit into the team by supporting a patient's access to quality and timely care within the Cardiac Catheterisation Labs, where emergency patients are received from A&E while having heart attacks. The Lab also provides coronary stenting and pacemaker implants amongst other exciting procedures. They will be fulfilled from working with a multidisciplinary team to plan lists, ensuring the right patient is seen by the right clinician, and treated at the right time against RTT guidelines.

There will be opportunity to develop first line management skills, including management of rosters, performance, sickness and appraisals through close working with the Cardiology Administration Manager and Specialty Manager for Cardiology.

Main duties of the job

Maintain accurate directorate waiting lists and patient records. This includes inputting registration and waiting list data onto the Trust's computer systems and ensuring that Millennium is up to date with any details relevant to the patient's admission. Support the achievement of the Trust's/National waiting list targets by effective management of the primary target list. NB primary target list = a list/volume of patients who require treatment in chronological order before a given date. Act as a point of contact for teams, dealing and responding effectively with complex queries, passing on relevant information to appropriate team members sensitively and autonomously. Provide formal first line management to the administrative team for sickness, performance and appraisals. Undertake recruitment to vacant positions as they arise.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job description

Job responsibilities

Please see the attached job description and person specification for more information about the role.

Person Specification

Education

Essential

GCSE level education, English & Maths

Desirable

Line management qualifications

Experience

Essential

Experience in administrative roles

Desirable

Experience of first line management processes

Skills

Essential

Competence with IT, including Work & Excel

Desirable

Competence with NHS patient administrative systems

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