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Manager-Digital Product Management

2 months ago

Burgess Hill, United Kingdom American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At Enterprise Digital & Data Solutions we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits, and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital, and connected world. 

We are looking for a passionate Digital Product Manager to lead the execution of our future evolution of underlying platforms and architecture that powers our application and post-application experiences. In this role, you will engage and collaborate with teams across the Enterprise to identify opportunities for centralizing processes, build, scale and maintain capabilities and tools to reduce journey friction, support journey teams' goals, improve efficiency and reduce time to market. 

You will have the opportunity to make a direct contribution to the success of our company, working among high performing engineering, design, analytics, and product teams. You will have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment. 

How will you make an impact in this role?

Your responsibilities include:

Understanding and representing user needs, both customers and internal teams. Collaborate across LOBs and COEs to contribute to the platform strategy, stand-up best in class operating models that optimize flow of product delivery across the digital acquisition ecosystem. Partner with Journey teams and technologies, understand their key pain points to design, build and maintain scalable capabilities to power application and post-application experiences. Identify opportunities to centralize services, tools, capabilities, and processes across our partner journey teams, that drives efficiencies and reduce time to market. This could include but not limited to centralizing journey tagging, design standard uplifts, market migrations, experimentation utilities etc. Lead the build and scalability of Accessibility scanning tool to ensure compliance of our Enterprise web experiences with WCAG and ADA accessibility guidelines globally.  Prioritizing product features and capabilities with a clear focus on driving improvement in business outcomes and accelerate product delivery across digital acquisition ecosystem. Partnering with engineering and multiple cross-functional disciplines throughout the product lifecycle from ideation to delivery and ongoing iteration. Overseeing the delivery of product roadmap in collaboration with go-to-market, journey partners, engineering, and design functions, often coordinating with other delivery teams. 

Minimum Qualifications

5+ years’ experience of product management shipping features that delight customers and users. If you’re passionate about technology improving lives and have go-to-market or other highly relevant experiences we’re happy to consider your application. Excellent written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap. Strong collaboration & relationship skills – we are a relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualize your insights are essential to achieving the best outcomes. Interdisciplinary experience. In addition to the standard product functions of design and engineering, you have experience working on/with platform teams, solution architects, analytics, and go-to-market teams. The spirit of an entrepreneur with an ability to contribute to product development, project management and technical solutioning. Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through launch.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.