Sr. Customer Insights Analyst

1 month ago

Richmond, United Kingdom Reed Exhibitions Limited Company Full time

About the Role

As a Senior Customer Insights Analyst, you will be responsible for providing show insights to the business, highlighting areas for improvement and optimization, helping shape strategies by providing data-led insights and conducting extra research where feasible.

Responsibilities

• Collecting and consolidating insights using quantitative and qualitative research methods

• Developing data-driven insights into customer behaviors, preferences, and patterns

• Helping the event teams improve product and service offerings through customer understanding

• Performing analytics, modelling, data management, or reporting solutions

• Contributing to process improvements using best practices and knowledge of internal or external business issues

• Providing support and guidance to colleagues who may have less experience

Requirements

• Have knowledge and experience in quantitative and qualitative research methods, customer insights, storytelling and stakeholder communication

• Be skilled in using analytics tools and software

• Be able to communicate complex information in a clear and concise manner

• Ensure & implement best practices in your area of expertise

• Have knowledge of how your area integrates with others and the competition

• Independently manage project and present the findings to key stakeholders

• Be able to solve complex problems using existing solutions

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts scheme via Perks at Work

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