Senior Customer Insights Analyst

4 weeks ago


Richmond, Greater London, United Kingdom RX Full time
About the Role

As a Senior Customer Insights Analyst at RX, you will be responsible for providing actionable insights to the business, highlighting areas for improvement and optimization, and helping shape strategies by providing data-led insights. You will collect and consolidate insights using quantitative and qualitative research methods, develop data-driven insights into customer behaviors, preferences, and patterns, and help the event teams improve product and service offerings through customer understanding.

Responsibilities
  1. Collecting and consolidating insights using quantitative and qualitative research methods
  2. Developing data-driven insights into customer behaviors, preferences, and patterns
  3. Helping the event teams improve product and service offerings through customer understanding
  4. Performing analytics, modelling, data management, or reporting solutions
  5. Contributing to process improvements using best practices and knowledge of internal or external business issues
  6. Providing support and guidance to colleagues who may have less experience

Requirements
  1. Have knowledge and experience in quantitative and qualitative research methods, customer insights, storytelling, and stakeholder communication
  2. Be skilled in using analytics tools and software
  3. Be able to communicate complex information in a clear and concise manner
  4. Ensure & implement best practices in your area of expertise
  5. Have knowledge of how your area integrates with others and the competition
  6. Independently manage projects and present the findings to key stakeholders
  7. Be able to solve complex problems using existing solutions

About RX
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. We empower businesses to thrive by leveraging data-driven insights and digital solutions.

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