Senior Customer Insights Analyst

4 weeks ago


Richmond, Greater London, United Kingdom Reed Exhibitions Limited Company Full time

About the Role

We are seeking a Senior Customer Insights Analyst to join our team at Reed Exhibitions Limited Company. As a key member of our organization, you will be responsible for providing valuable insights to the business, highlighting areas for improvement and optimization, and helping shape strategies by providing data-led insights.

Responsibilities

Collecting and consolidating insights using quantitative and qualitative research methods

Developing data-driven insights into customer behaviors, preferences, and patterns

Helping the event teams improve product and service offerings through customer understanding

Performing analytics, modelling, data management, or reporting solutions

Contributing to process improvements using best practices and knowledge of internal or external business issues

Requirements

Have knowledge and experience in quantitative and qualitative research methods, customer insights, storytelling, and stakeholder communication

Be skilled in using analytics tools and software

Be able to communicate complex information in a clear and concise manner

Ensure and implement best practices in your area of expertise

Have knowledge of how your area integrates with others and the competition

Independently manage project and present the findings to key stakeholders

Work in a way that works for you

We promote a healthy work-life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

Generous holiday allowance with the option to buy additional days

Health screening, eye care vouchers, and private medical benefits

Wellbeing programs

Life assurance

Access to a competitive contributory pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Optional Dental Insurance

Maternity, paternity, and shared parental leave

Employee Assistance Programme

Access to emergency care for both the elderly and children

RECARES days, giving you time to support the charities and causes that matter to you

Access to employee resource groups with dedicated time to volunteer

Access to extensive learning and development resources

Access to employee discounts scheme via Perks at Work



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