Senior Customer Insights Analyst
4 weeks ago
About the Role
We are seeking a Senior Customer Insights Analyst to join our team at Reed Exhibitions Limited Company. As a key member of our organization, you will be responsible for providing valuable insights to the business, highlighting areas for improvement and optimization, and helping shape strategies by providing data-led insights.
Responsibilities
Collecting and consolidating insights using quantitative and qualitative research methods
Developing data-driven insights into customer behaviors, preferences, and patterns
Helping the event teams improve product and service offerings through customer understanding
Performing analytics, modelling, data management, or reporting solutions
Contributing to process improvements using best practices and knowledge of internal or external business issues
Requirements
Have knowledge and experience in quantitative and qualitative research methods, customer insights, storytelling, and stakeholder communication
Be skilled in using analytics tools and software
Be able to communicate complex information in a clear and concise manner
Ensure and implement best practices in your area of expertise
Have knowledge of how your area integrates with others and the competition
Independently manage project and present the findings to key stakeholders
Work in a way that works for you
We promote a healthy work-life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers, and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity, and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
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