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Assistant Front Office Manager

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London, United Kingdom Bvlgari Hotel London Full time
Assistant Front Office Manager - London

Bulgari Hotel London, an iconic luxury establishment in the heart of Knightsbridge, seamlessly combines Italian elegance with impeccable British hospitality. Renowned for its unique design, exceptional service, and exclusive clientele, the hotel offers an unparalleled experience of refined luxury.

We are seeking a highly motivated and experienced Reception Manager to lead our front office team. As the face of the Bulgari Hotel London, you will be responsible for delivering an exceptional guest experience, ensuring smooth and efficient operations, and upholding the brand's standards of excellence.
Key Responsibilities:

  • Oversee all front office operations, including guest check-in/out, concierge services, and reservations.
  • Lead, train, and motivate a team of receptionists and front desk staff, fostering a culture of excellence and teamwork.
  • Manage guest relations, ensuring that all inquiries and concerns are addressed promptly and professionally.
  • Maintain an intimate knowledge of the hotel's services and facilities, offering personalized recommendations to enhance the guest experience.
  • Implement and uphold hotel policies and procedures, ensuring compliance with brand standards.
  • Collaborate with other departments to ensure seamless service delivery and enhance guest satisfaction.
  • Monitor and analyze guest feedback, implementing improvements as needed.
  • Manage financial aspects of the front office, including budgeting, forecasting, and revenue management.

Qualifications:

  • Proven experience in a similar role within a luxury hotel environment.
  • Strong leadership and team management skills.
  • Exceptional communication and interpersonal skills.
  • A passion for delivering outstanding guest service and attention to detail.
  • Proficiency in hotel management software and a solid understanding of front office operations.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.