Medical Secretary
3 weeks ago
Job summary
To support the Senior Administrator in providing a comprehensive administrative service to the Consultant and Multi-Disciplinary Team working with a patient group with mental health problems.
The Medical Secretary will have a flexible approach in providing admin support including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.
Main duties of the job
Undertake audio/clerical duties for your consultant, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. This may include administrative support relating to consultant tutorial work and the multi-disciplinary team.
Deal with any patient enquiries using judgement and observing patient confidentiality at all times.
Liaise with General Practitioners regarding clinic and domiciliary visits.
Liaise with outside agencies, including Social Services, Coroner's Office, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation.
Liaise on behalf of your Consultant with multi-disciplinary team members with regard to requirements for joint outpatients' work/care programming activity.
As directed by your Consultant, record activity onto appropriate medium, meeting all required deadlines.
Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
Ensure all discharge summaries are generated and sent to General practitioner within agreed timeframes.
Check the patient's status, follow up appointments etc have been booked when mentioned in correspondence / discharge correspondence using the EPR systems, ensuring demographic details are correct and amend where necessary.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts Person Specification
Education/Qualifications
Essential
Relevant level 3 competency-based qualification (such as RSA or NVQ), previous office experience or equal demonstrative experience
Desirable
oIT related qualification
Experience
Essential
oUse of VDU oWorking in a confidential environment oSecretarial or administrative experience
Desirable
oUse of office equipment oMedical terminology oContact with patients / service users
Knowledge
Essential
oThe Data Protection Act oPatient Confidentiality
Desirable
oUse of EPR systems oUse of office equipment
Skills and Abilities
Essential
oEffective time management skills oThe ability to prioritise and plan conflicting and complex work demands oAn excellent telephone Manner oOutstanding communication Skills oAdvanced keyboard Skills oThe ability to navigate IT systems, inc Excel, Word and PowerPoint oA caring and sensitive attitude when communicating with staff and patients oA mature disposition oAbility to be numerate and provide statistical data accurately
Desirable
oPatient administration background oKnowledge of EPR systems
Other Requirements
Essential
oThere is an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role. oUse of VDUs for a long period of time-
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