Service Design

2 weeks ago

London, United Kingdom Currys plc Full time
Service Design & Transition Lead

London (Hybrid Working)
12 Month Fixed Term Contract
Full Time


Grade 4

 

As the Service Design and Transition Lead at Currys, you will be responsible for overseeing the design, transition, and operational readiness of IT services. Your main duties and responsibilities will include developing and implementing a Service Design and Transition Plan, managing relationships with stakeholders, overseeing operational and financial aspects, providing training and documentation, driving continuous process enhancements.


You will be responsible for:


•    Service Design and Transition Planning, including developing and implementing a Service Design and Transition Plan 
•    Service Design Craft and confirm effective support models, that precisely delineate and manage a multi-partner and platform technology ecosystem
•    Ensure that solutions comply with observability standards, facilitating prompt and proactive/predictive reactions to possible service outages and performance degradation
•    Stakeholder and Relationship Management. Manage relationships with internal, client, and senior stakeholders
•    Operational and Financial Oversight, to Oversee the integration of Non-Functional Requirements from inception, manage the transition of Run Costs to budget holders, and ensure operational sustainability beyond project lifecycles
•    Service Assurance and Continuous Improvement
 


 

Required Skills & Experience: 


•    IT Service Management Expertise: Strong background in IT Service Management, including comprehensive knowledge of various service management processes and operational modalities, ensuring operational effectiveness and strategic alignment
•    Agile and DevOps Proficiency: Demonstrated experience in leading service design and transition within Agile frameworks and integrating services into a DevOps operating model, highlighting adaptability and innovation
•    Stakeholder and Supplier Management: Skilled in managing relationships with diverse stakeholders and multiple vendors, fostering a collaborative environment and cultivating strategic partnerships for mutual success
•    Project and Portfolio Management: Ability to oversee a diverse project portfolio, understanding different project delivery methodologies (Agile and Waterfall) and to act as an enabler for the smooth delivery and transition of Services into Live Service 
•    Technical Acumen: Well-versed in key technologies, particularly cloud services and DevOps practices, along with proficiency in essential tools like ServiceNow, SharePoint, Excel, and Jira
•    Communication and Documentation: Excellent communication skills paired with the ability to produce and articulate high-quality service design and transition documentation, ensuring clarity and alignment across teams

 

 

We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including: 


Private medical insurance 
Competitive pension scheme
Access to discretionary company bonus scheme

 

 

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

 

#LI-Hybrid 
#wheretechlovesunite

​

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