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Reservations & Events Manager

3 months ago

Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time


RESERVATIONS MANAGER & EVENTS MANAGER



The Roseate Edinburgh located just five minutes from the
Haymarket railway station and less than
20 minutes’ drive from Edinburgh Airport, has stood at the gateway to old-town
Edinburgh since the 1860s. It has witnessed the evolution of modern-day
Edinburgh, offering a luxurious and
stylish city retreat with an authentic Scottish soul. Characterful, evocative
interiors, inspired by the neoclassical design of old-town Edinburgh, the
boutique hotel exudes timeless, understated charm and elegance.



Refined, relaxed and intimate, it is a tranquil
sanctuary that seamlessly blends the story of the Scottish capital city and its
unparalleled history and lineage with contemporary, modern luxury and comfort.
Roseate Hotels & Resorts renowned for their mindful restoration of heritage
properties, immaculate hospitality and warm service promise an unforgettable
experience at The Roseate Edinburgh.



We are now looking for a Reservations & Events
Manager ready to join a young and vibrant team and available to start
immediately.



The ideal candidate must demonstrate genuine dedication
and show a commitment to consistent quality in our products and services.




Main duties/responsibilities:

As Reservations & Events Manager your main responsibilities will be to:



-       
Oversee accuracy of room blocks,
reservations, and group market codes.

-        
As Events Manager you will be
responsible for the entire event process from initial enquiry through to
completion.

-        
Working closely with the sales team
to ensure a smooth transition from booking confirmation to delivery of
impeccable events.

-        
Providing excellent customer
service and support to all attending events, conferences and meetings within
the Hotel.

-       
Communicate company values and/or culture to new employees.

-       
Review and implement
new Reservations procedures.

-        
Process all reservation requests,
changes, and cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type.

-       
Verify availability of room type and rate.

-        
Explain guarantee, special rate,
and cancellation policies to callers and accommodate and document special
requests.

-        
Overview of Front of House
Reception operations day to day movements, including room allocations,
reception trainings, monitor movements of the day, rotas for the month and
uploading rotas for the department on the hotel systems

-        
Answer questions about property
facilities/services and room accommodations. Follow sales techniques to
maximize revenue.

-        
Input and access data in
reservation system. Respond to any challenges found for accommodating rooming
requests.

-        
Set-up proper billing accounts
according to accounting policies. Troubleshoot, resolve, and document guest
issues and concerns or escalate/refer to appropriate individual.

-       
Engage and motivate
the front office teams



-        
You will have previous Front Office
/ Reservation experience and you must possess the right attitude and flair to
work in this very special hotel.




Package benefits:



• Meals on duty



• Employee recognition awards

• Service charge



• Performance review and personal
development plan



• Internal transfer and promotion
opportunities



• Support in the development of your career



• Preferential room rates within the hotel
group for yourself and family & friends



 



You must be
eligible to live and work in the UK to apply for this position and be in
possession of a current work visa. In line with the requirements set by the
Asylum and Immigration Act 1996, all applicants must be eligible to live and
work in the UK. Documented evidence of eligibility will be required from
candidates as part of the recruitment process.