Team Administrator

2 weeks ago

Canterbury, United Kingdom Kent Community Health NHS Foundation Trust Full time

Job summary

We are looking for a skilled Administrator to join our Continence Service based in Canterbury.

We aim to provide the 'gold standard' of service in all that we do; from administrative to telephone tasks.

You will be at the forefront of our service, representing the team, assisting our patients and our clinicians.

Main duties of the job

You'd be responsible for supporting the team with all the administrative sides of our service. You will be required to process requests with accuracy, send letters to clients inviting them to make appointment and manage all telephone calls with respect and kindness.

You'll need to be a great communicator who's confident on the phone and in person. You'll also need good written skills for letters and emails.

Confident IT skills are a must as you will be accessing lots of different systems throughout the day.

You'll also need to demonstrate how you manage conflicting demands on your time as there may be lots of times you'll need to multi-task.

Additional Working Pattern: 8am to 4pm or 9am to 5pm.

About us

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values C ompassionate A spirational R esponsive E xcellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both

See where you can go with KCHFTcareer pathways

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

Essential

Level 3 qualification ( 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience

Desirable

NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor

Experience

Essential

Administrative experience, Experience of team working and versatility to take on a variety of tasks

Desirable

NHS administrative experience, Experience of handling confidential information, Supervision of staff, Experience of working with members of the public

Knowledge

Essential

Advanced knowledge and understanding of Microsoft Office packages Outlook, Word, Excel and Powerpoint

Desirable

Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes

Skills and Abilities

Essential

Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues, Excellent written communication skills, Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority, Excellent attention to detail, accuracy and organisational skills

Desirable

Ability to record accurate minutes of meetings and present to a high standard Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions

Personal attributes

Essential

Friendly and approachable manner, Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems, Ability to be patient and tolerant especially when discussing complex information, Ability to be innovative and objective as well as logical in resolving problems, Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities

Desirable

Possess a willingness to learn, Ability to travel to diverse sites

Ability to manage

Essential

Ability to maintain discretion and confidentiality at all times, Ability to plan and organise own workload without direct supervision

Desirable

Ability to cope with pressure during busy periods and act in a professional manner at all times

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