Guest Service Manager

Found in: Talent UK C2 - 2 weeks ago


Marston Green, United Kingdom Accor Full time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS


Job Description

This is an ideal position for a  Guest Service Manager  who is looking to take the next step in their career and  join our busy Ibis Styles Birmingham NEC& Airport in this full-time position  working 40 hours a week.

Perfect for  someone with hotel experience  and a  passion for food and beverage and customer service , the role offers a  salary of £25,056 per annum plus benefits.

The role:

You will be able and willing to turn your hand to all aspects of hotel life, always focussed on delivering a great experience for our guests and setting a great example for your colleagues as a senior member of the team and as Duty Manager You will be a friendly addition to the Reception team and help check-in, with reservations and day-to-day duties You'll be devising departmental rotas You will also be working in the bar and restaurant, running F&B shifts We have a big meeting space, so you automatically will help the team there

A bit about you:

Proven supervisory experience in hospitality, ideally within Accor-brand properties. 2 years hospitality management or supervisory experience is essential A solid background in F&B operations or front desk Guest service is a top priority for you. Collaboration is key in your work ethic. Networking and engaging with new faces is part of your skill set. Proficient in computers and adept at handling calls professionally. As an experienced hotelier you know that we're a 24/7 operation, so flexibility to work days, evenings, weekends and holidays should be expected.

ibis Styles Birmingham Airport & NEC is a busy hotel welcoming conference delegates and world travellers and has a busy F&B and conferencing operations in addition to its guest accommodation. There's parking onsite and Birmingham International train station is just a few minutes walk away.


Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


  • Guest Relations Manager

    Found in: Talent UK C2 - 1 week ago


    Englefield Green, United Kingdom Arora Group Full time

    Guest Relations Manager Competitive plus great benefits We treat our people like family and our guests like royalty! Fairmont Windsor Park are looking for a Guest Relations Manager  who is devoted to turning moments into memories for our guests. The successful Guest Relations Manager applicant will deliver a consistently high standard and...

  • Senior Guest Relations Manager

    Found in: Talent UK C2 - 1 week ago


    Englefield Green, United Kingdom Arora Group Full time

    Senior Guest Relations Manager Shift Patterns – Varied (Fully Flexible) Reporting to – Front of House Manager We treat our people like family and our guests like royalty! Fairmont Windsor Park are looking for a Senior Guest Relations Manager devoted to turning moments into memories for our guests. The successful Senior Guest Relations...


  • Marston Green, United Kingdom Hart Recruitment Full time

    Are you immediately available? Do you have previous customer service experience? An opportunity has become available for several Customer Service Advisors, paying £11.58 per hour, to join our client on an ongoing temporary basis working on a hybrid pattern of 2 days working from home and 3 days in the office near Birmingham airport. What we can offer you...

  • Activities Coordinator

    Found in: Talent UK C2 - 1 week ago


    Englefield Green, United Kingdom Arora Group Full time

    The Activities Co-ordinator is responsible for providing engaging and enjoyable activities to the hotel guests. The main function of this position is to assist in the planning and implementation of hotel activities for hotel guests and groups, whether this being from a corporate, leisure or residential perspective. The role will also consist of assisting...

  • Activities Assistant

    Found in: Talent UK C2 - 5 days ago


    Englefield Green, United Kingdom Arora Group Full time

    A great opportunity has become available at Fairmont Windsor Park Hotel for an Activities Assistant. Important - Please note, this role is on a casual basis, and you will be working specifically with children. Working hours - Casual / Flexible. The Activities Assistant is responsible for providing engaging and enjoyable activities to the hotel...

  • Spa Manager

    Found in: Talent UK C2 - 5 days ago


    Englefield Green, United Kingdom Arora Group Full time

    What we are looking for: 5 years spa therapy experience within a luxury hotel is required Certificate [or above] in Business Management or similar Cert 4 Workplace Training and Assessment [or equivalent] is needed Strong guest service orientation Creative leadership and influential problem-solving skills Ability to competently manager...

  • Band 6 Camhs Crisis

    6 days ago


    Marston Green, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for a CAMHS Crisis & Home Treatment Practitioner within Solar. Solar provides specialist Child and Adolescent Mental Health Services for children and young people 0-19 years old in Solihull. We offer generous supervision arrangements including both peer/individual and support from a vast and varied multi-disciplinary team,...

  • Band 6 Camhs Crisis

    10 hours ago


    Marston Green, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for a CAMHS Crisis & Home Treatment Practitioner within Solar. Solar provides specialist Child and Adolescent Mental Health Services for children and young people 0-19 years old in Solihull. We offer generous supervision arrangements including both peer/individual and support from a vast and varied multi-disciplinary team,...

  • Senior Clinical or Forensic Psychologist

    Found in: Talent UK C2 - 7 days ago


    Marston Green, United Kingdom Coventry and Warwickshire Partnership Trust Full time

    Job summary Inpatient Forensic Services for people with Autism: Senior Clinical or Forensic Psychologist - Band 8a - (4 days) An exciting opportunity has arisen for an experienced Clinical or Forensic Psychologist to join an established team of Clinical and Forensic Psychologists in the Secure Services for people with Autism at Brooklands...

  • 16hr Key Holder, Kurt Geiger Outlet, Birmingham NEC

    Found in: Talent UK C2 - 1 week ago


    Marston Green, United Kingdom Kurt Geiger Full time

    WE NEED YOU TO: Ensure the customer service is of the highest standards at all times Handle all stock effectively and ensure back of house standards are maintained Support your Management Team in achieving company sales targets and operational goals Be a role model for our brand with our personal presentation standards Maintain store visual standards...


  • Marston Green, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for a part time 22.5 Hour Team Administrator to join our Older Adult Community Mental Health Team at Maple Leaf. The successful applicant will provide an efficient and confidential administration service for the Multi-disciplinary Team working within an admin team. Applicants should have relevant qualifications as per...


  • Marston Green, United Kingdom Coventry and Warwickshire Partnership Trust Full time

    To promote the rights of individuals receiving a service to be treated with dignity and respect, and to promote their involvement in all aspects of the service they receive valuing choice and promoting independence where ever possible. To provide a comprehensive social work service including contribution to a specialist social work assessment (Care act 2014)...

  • Food and Beverage Supervsior

    Found in: Talent UK C2 - 24 hours ago


    Englefield Green, United Kingdom Arora Group Full time

    Opening its doors in , Fairmont Windsor Park offers an incredible modern luxurious environment with fine dining outlets and unforgettable guest experiences. To accommodate the smooth running of our food and beverage operations, we are looking for a Food and Beverage Supervisor to join our team. As a Food and Beverage Supervisor you will be working closely...

  • Warehouse Operative

    6 days ago


    Marston Green, United Kingdom Gi Group Full time

    Gi Group are recruiting for a warehouse operative for our client based in Marston Green. Pays - £10.36 per hour Shifts will start out as 8am - 4pm Monday to Friday, they might change in the new year to 10am-6pm If you have held or hold a current C/B fork lift licence this will be a great advantage but not essential. Job Role and duties are; - As a Multi...

  • 16hr Key Holder, Kurt Geiger Outlet, Birmingham NEC

    Found in: beBee S GB - 1 week ago


    Marston Green, United Kingdom Kurt Geiger Full time

    We Are OneAt Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. Though prejudice prevails in our world, it is not welcome...

  • 16hr Key Holder, Kurt Geiger Outlet, Birmingham NEC

    Found in: Talent UK C2 - 1 week ago


    Marston Green, United Kingdom Kurt Geiger Full time

    We Are OneAt Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. Though prejudice prevails in our world, it is not welcome...

  • Production Quality Engineer

    Found in: Talent UK 2A C2 - 19 hours ago


    Marston Green, United Kingdom Cubiq Recruitment Full time

    Production Quality Engineer Location: Birmingham Job Type: Contract Duration: 12 to 24 Months Shift: Late Shift – Monday to Friday   Must hold SC Clearance   About the opportunity   We are looking for an experienced Production Quality Engineer with experience in Aircraft Production and / or Maintenance environment for fixed wing Military or Civil...

  • Block Manager

    Found in: Whatjobs ES C2 - 5 days ago


    Marston, United Kingdom Rayner Personnel Full time

    Block Property Manager (Asset Management) - Summertown - Salary: Basic £40K PA (DOE). An exciting opportunity has arisen for an experienced Block Manager to join our clients growing  Asset Management team. Based in  Summertown, you will be managing a portfolio of properties across Oxfordshire. Candidates with demonstrated skills in budgeting and customer...


  • Marston Green, United Kingdom Platform Housing Group Full time

    Platform Property Care have an exciting opportunity for an Arboriculture Surveyor to join our Estate Services Team as our Subject Matter Expert. This is an exciting time to join our team as we continue our growth plans to provide an in-house arboriculture service to our grounds’ maintenance team; supporting our desire to embrace sustainability and make a...

  • Production Quality Engineer

    Found in: Whatjobs ES C2 - 23 hours ago


    Marston Green, United Kingdom Cubiq Recruitment Full time

    Production Quality Engineer Location: BirminghamJob Type: ContractDuration: 12 to 24 Months Shift: Late Shift – Monday to Friday Must hold SC Clearance About the opportunity We are looking for an experienced Production Quality Engineer with experience in Aircraft Production and / or Maintenance environment for fixed wing Military or Civil Aircraft...