Assistant Patient Pathway Coordinator

3 months ago

London, United Kingdom St George's University Hospitals NHS Foundation Trust Full time

Job summary

*Previous applicants need not apply*

The post holder will work as part of the Clinical Genetics Administration Team with a role focused on ensuring that Genetic patient pathways are effectively managed. You will be responsible for the booking and management of patient appointments in clinics at various hospital locations. You will also be responsible for monitoring and replying to queries via email and the telephone, liaising with internal and external colleagues. You will the ability to work in a busy atmosphere, have a professional demeanour and a friendly disposition.

Main duties of the job

We are looking for an enthusiastic, conscientious and efficient person to integrate with the current team and provide proficient and effective administrative service. The post holder will be responsible for booking appointments and clinics, monitoring and responding to incoming emails and telephone queries, scanning documents into the Genetics database Geneworks and updating information on this when necessary.

The successful candidate should have an excellent standard of written English, a professional telephone manner and have the ability to manage their workload with minimum supervision. Attention to detail is a must as are good IT skills and time management.

They will join a friendly and hardworking team playing an instrumental part in the smooth running of the department; therefore a positive attitude and flexibility is essential.

We would love to hear from candidates with NHS experience although we would also like to hear from those that can show flexibility and a range of transferable skills.

We value our diverse workforce and consider all applicants on the ground of their ability to do the job.

About us

St. George's University Hospitals NHS Foundation Trust is the regional specialist care provider for South West London, Surrey and beyond. The trust provides a high quality, comprehensive range of health services from leading edge tertiary and trauma care to community services.

With national and regional referrals added to our local catchment, we serve a population of around 5m.

Co-located with St George's, University of London and with both organisations now in a formal strategic alliance with King's Health Partners, the trust delivers with its partners high quality research and education both of which contribute to the healthcare provision of tomorrow.

The South West Thames Centre for Genomic Medicine is based at St George's University Hospital in Tooting and provides an integrated clinical and genetic laboratory service to a population of more than million across South West London, Surrey and West Sussex. St. George's is a partner organisation in the South East Genomic Medicine Service Alliance and the South East Genomic Laboratory Hub (GLH).

Job description

Job responsibilities

To monitor urgent referrals of patients and book appointments as necessary, co-ordinating patients requests, clinical priority (as instructed by clinicians) and staff clinic calendars. To liaise with patients/families to arrange appointments as directed by the clinical team. To ensure all requested appointments are booked within agreed time frames, whilst tracking and notifying appropriate clinicians where patient has not attended. To have a sound understanding of 18 week waiting times, targets and to work proactively to ensure that all targets are maintained. The post holder must ensure that all potential breaches of waiting times targets are escalated to departmental managers in a timely manner. Work with admin staff in other departments or hospitals to ensure clinic lists are correct and up to date, relaying any changes to clinic location etc. to affected clinicians and colleagues. Respond to patient telephone queries of an administrative nature and discuss with clinical team when appropriate.

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

**This vacancy may close before the current listed closing date if enough suitable applications are received. You are advised not to delay submitting your completed application**

Person Specification

Education / Qualifications

Essential

Minimum of 5 grade C in English and Maths or equivalent. Evidence of on-going continuous personal development (CPD) and training

Desirable

Educated to A level or equivalent standard

Knowledge / Ability

Essential

2 year experience in a patient / customer / guest facing role Experience of using Microsoft Office - Word, Excel & Outlook and other databases Experience of prioritising own workload in a highly pressurised working environment Excellent telephone skills

Desirable

Experience of working for the NHS and Hospital databases Understanding of patient pathways and targets

Personal Qualities

Essential

Ability to build strong relationships with colleagues at all levels making a positive contribution to effective multidisciplinary team working. Excellent interpersonal skills with the ability to communicate effectively with people at all levels.

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator to the join the Breast Surgery services at Guys Hospital. The Patient Pathway Coordinator will lead on the management of complex breast cancer pathway patients, providing support within the service, ensure that all administrative functions for patients from the time of GP referral to the...

  • Assistant Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator in the Department of Chronic Pain CSU. You will have the unique opportunity to support and gain experience within the Specialist Services. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a 12 month fixed term post as a Band 4 Patient Pathway Coordinator working within the Cardiology Valve Service in the Cardiovascular Directorate. The Patient Pathway Coordinator will lead on validating pathways and tracking urgent patients on the Tavi Pathway. By working closely with a wide range of clinical and...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanent post as a Band 4 Patient Pathway Coordinator working within the Cardiology Intervention Service in the Cardiovascular Directorate. The Patient Pathway Coordinator will lead on validating pathways and ensuring patients are not lost to follow-up. By working closely with a wide range of clinical and managerial...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanent post as a Band 4 Patient Pathway Coordinator working within the Diabetes & Endocrinology Department within the Medical Specialities Directorate. The Patient Pathway Coordinator will lead on validating pathways and ensuring patients are not lost to follow-up within the community and bariatric service in...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    An exciting opportunity has arisen to join the central RTT validation team as a pathway coordinator. In this role you will work across a range of multi-disciplinary teams in the management of patients’ treatment pathways. This includes guaranteeing the quality of data across a number of databases within the Trusts’ Patient Administration System (PAS) to...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Evelina London Cleft and Paediatric Plastic Surgery Services as a Patient Pathway Coordinator. This vacancy is a permanent, full time (37.5 hours per week) Band 4 administrative role. This is a challenging and rewarding role which involves working across two busy services, where you will have the opportunity to...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Whittington Health NHS Trust Full time

    Patient Pathway Coordinator - Band 4 **Contract**: Permanent - Full time An exciting opportunity has arisen for a full time, Patient Pathway Coordinator (PPC) at the Trauma Orthopaedic department clinic 1b. The department provides a friendly working environment with supportive and experienced colleagues. You will be part of a team providing...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom King's College Hospital NHS Foundation Trust Full time

    There is a new opportunity for a lung cancer pathway navigator within the PRUH lung cancer diagnostic service. The post holder would be responsible for the co-ordinating and navigating patient’s progress through the lung “two-week wait” suspected cancer pathway. The pathway coordinator will be a key member of the team in establishing the lung rapid...

  • Patient Pathway Coordinator

    2 days ago

    London, Greater London, United Kingdom Northampton General Hospital NHS Trust Full time

    Job Overview:">We are currently seeking a highly skilled Patient Pathway Coordinator to join our team at Northampton General Hospital NHS Trust.">This is an excellent opportunity for someone who is passionate about delivering high-quality patient care and has excellent organizational skills.">As a Patient Pathway Coordinator, you will be responsible for...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanentBand 4 Patient Pathway Coordinator working for Intermediate Care Lambeth & Southwark. The post holder will work across sites at the Whittington & Queens Road to support both integrated services. This role is 37.5 hours weekly and includes weekend work. This is an excellent opportunity for those looking to...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Exciting opportunity has arisen within the Paediatric Respiratory team for a Patient Pathway Coordinator. We are looking for efficient and enthusiastic coordinator to support our busy Paediatric Respiratory service and the operational running of the service. The individual will work closely with a range of roles at various levels to enhance the overall...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Cardiac Surgery department as a Band 4 Patient Pathway Coordinator. The role will involve supporting a diverse team of consultant surgeons, registrars and nurse practitioners to facilitate robust and effective outpatient and inpatient pathways. You will work closely with colleagues in both clinical and...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    We are looking for an enthusiastic and hard-working person with a positive attitude and excellent people skills to join our busy but dedicated Gynaecology team. Our multi-disciplinary clinic team work together to ensure the best possible experience not only for our patients, but also for our staff. We are a supportive and caring team and encourage our staff...

  • Private Patient Pathway Coordinator

    8 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen within Assisted Conception Unit (ACU) for a full time Private Patient’s Pathway Coordinator to join our busy administrative team. This is an exciting and challenging role within the administrative team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom HCA Healthcare UK Full time

    **Patient Pathway Coordinator** **Sarah Cannon Research Institute** **Full Time 37.5 hrs/week** **Monday - Friday 08:00 - 16:00/ 9:00 - 17:00** **£29777 - £31431 per annum + Benefits (pension, health cover, flexible benefits and excellent career development)** We’re looking for a Patient Pathway Coordinator to join our team at Sarah Cannon Research...

  • Patient Pathway Coordinator

    7 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    An exciting opportunity has arisen within the Central Validation Team for a Patient Pathway Coordinators. The roles occupy a central position within General Surgery & Colorectal services, enabling you to work across a range of multi-disciplinary teams in the management of patients’ treatment pathways. This includes guaranteeing the quality of data across...

  • Assistant Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    **Contract**: Permanent-Part time - 22.5 hours per week An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator in the Department of Rheumatology. You will have the unique opportunity to support and gain experience within the Specialist Services. The post holder will provide a pivotal administrative service to consultants and their...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Bridge of Hope Full time

    Our client is looking for a highly motivated, professional patient pathway coordinator with NHS administration experience., - Scheduling in inpatients into Cath Labs within the cardiology departments - Booking patients for pre assessments - Covering phones and talking to patients - Adding patients to waiting list - Managing Mailboxes - Attending meetings,...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder will need to support...