Spa Experience Host

4 weeks ago

Burton upon Trent, United Kingdom Hoar Cross Hall Full time

Spa Host

Location:

Hoar Cross Hall, Staffordshire

About Us: 

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role:

Offering a
range of wellness treatments, exceptional facilities, and providing outstanding
guest experiences, we are seeking for friendly and dedicated individuals to
join our Spa Experience Host Team. The ideal candidate will be passionate
within this field and will be responsible for providing a high standard of care
and service to our guests ensuring they maintain Pool and Spa Quality
Standards. 

Why Join Us:

  • Work in a stunning, historic estate with a commitment to excellence in hospitality.
  • Competitive Rate of Pay.
  • % Commission led sales.
  • Complimentary use of the leisure and spa facilities.
  • Discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Uniform provided.
  • Staff canteen which provides a variety of lunch options daily.
  • Excellent Induction and training programme.
  • Perkbox Online benefits and discounts.
  • Free Parking.
  • Opportunities for professional development and career advancement.
  • Employer workplace pension contribution.

  • Training
    provided in pool plant operations.



Key Responsibilities will include:


  • Provide exceptional customer
    service, ensuring every guest feels welcome and valued.
  • Monitor and maintain pool and
    spa areas to ensure they meet quality and safety standards.
  • Regularly test and adjust
    chemical levels in the pool and spa to maintain optimal water quality.
  • Ensure all areas of the spa are
    clean, tidy, and well-maintained, including treatment rooms, locker rooms,
    and public areas.
  • Adhere to health and safety
    regulations, ensuring a safe environment for both guests and staff.
  • Work closely with other team
    members to deliver seamless service and support across all relevant
    departments.
  • Inform guests about spa
    services, treatments, and guidelines, enhancing their overall experience.
  • Support Spa Reception with
    guest arrivals and departures.
  • Address and resolve guest
    issues promptly and efficiently, maintaining a positive and professional
    manner.


Your skills
and expertise:

Essential:


  • All applicants must be over the age of 18
    years old     due to the nature of the role.
  • Customer service background with strong
    interpersonal skills and a friendly, approachable manner.
  • Demonstrated interest in pool and spa
    quality standards.
  • Meticulous attention to detail to ensure
    the highest standards of cleanliness and safety are obtained.
Desirable: 

  • Previous
    experience in a similar role within the Spa/Hospitality industry.
  • Relevant
    certifications in pool and spa management.
  • Certification
    such as Certified Pool Operator (CPO) or similar is advantageous.


Working Pattern:


  • Full time – 37.5hrs per week
  • 5 days a week including some weekends
  • Fully Flexible
  • Hours of work will be between 6am-10.30pm


People say you can’t choose your family, well we choose you to be part
of ours.



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