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Pathway Coordinator
3 months ago
Job summary
The Care for the Elderly Admin team at UHL are looking for a part time pathway co-ordinator to work with in our team at the Leicester General Hospital.
This is a varied and interesting role with great learning opportunities. You will be responsible for the flow of patients through the outpatients department and the preparation of medical notes, booking and cancelling of appointments.
You will also be working very closely with the Geriatric consultants, registrars and nurse specialists. An excellent starting point for anyone interested in joining the NHS learning the basics and advancing within the trust, pathway co-ordinator skills carry over to a lot of more advanced roles if your goal is to progress.
You must possess excellent communication skills, working with deadlines and accurate keyboard skills are essential qualities that we are looking for.
Main duties of the job
The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning outpatient clinics in line with National Policy and locally agreed guidelines.
Provide an administration service for the medical teams across the service, ensuring that the quality standards of the Trust are met.
Provide support and guidance to patients, carers, relatives,company representatives and others making contact with theservice.
To ensure and deliver a patient pathway in accordancewith local and national guidelines in relation to Referral toTreatment (RTT 18 weeks) requirements.
To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual leave impact on clinic utilisation is managed in a timely manner.
Use relevant CMG systems to manage patient data and the patient pathway
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellenceAnd we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one teamThis is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
Job description
Job responsibilities
To register new patient referrals on HISS within 24 hours.
To be responsible for actioning referrals graded by our consultants.
To be responsible for ensuring patients are put on to relevant consultants waiting list and appropriate letters are sent out in keeping with Trust Policy.
To be responsible for liaising with consultants for urgent/two week wait appointments.
To be aware of any overseas visitor or private patients that are referred and notifying relevant department, or management.
To ensure that all patients are booked for relevant consultants when making appointments.
To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present.
Prepare a pulling list from the HISS system at least 2 weeks in advance in order to prep clinics with notes.
Person Specification
person specification
Essential
Educated to GCSE standard in Maths / English
Desirable
knowledge of NHS process's
Experience
Essential
Customer service / admin experience
Desirable
Previous NHS system experience
Skills
Essential
Effective communication Ability to use own initiative
Desirable
Exposure to complaints