Patient Services Advisor

4 weeks ago

Saint Neots, United Kingdom Lakeside Healthcare Group Full time

Job summary

Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

To have a thorough knowledge of all practice procedures. To work in accordance with written protocols.

Reception

Receiving patients and consulting with members of the practice team. Answering incoming calls, dealing with patient queries and directing to the most suitable person/department. Relaying information from the GPs to the patients in a timely manner. Be able to cover all reception duties as necessary. Keeping the reception area, notice boards and waiting areas free from obstructions and clutter.

Appointments

Process appointment requests from patients for on the day and future appointments by telephone and in person. Deal with visit requests.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.

Computer

Registration of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of Practice area). Referring patients to other care providers when required.

Other tasks

Ensure building security having thorough knowledge of doors/windows/alarm. Duties may be varied from time to time under the direction of the Patient Services Manager/Patient Services Team Leader dependant on current and evolving practice workload and staffing levels Person Specification

Qualifications

Essential

Good standard of education.

Desirable

Customer Service qualification.

Experience

Essential

Customer Service Skills. Experience of working in a busy & multi-functional team.

Desirable

Using Systm One (Clinical database). Experience of working within a GP Surgery. A minimum of three years' experience in a customer facing environment. Experience of handling confidential information and data.

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