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Corporate Receptionist

3 months ago

Leeds, United Kingdom Mitie Full time

Join us and help deliver the exceptional, every day.


Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Leeds

Salary: £26,
Reporting to: Regional FOH Lead

Role Overview: As a Lobby Ambassador, your mission is to craft a seamless 5-star experience for every visitor and colleague. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression.

Key Responsibilities:

Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach. Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes. Queue Management: Proactively manage queues to streamline arrival and departure experiences. Facility Coordination: Support facilities management, ensuring compliance and maintaining high service standards. Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.

Main Duties:

Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures. Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up. Routine Checks: Perform floor walks and service audits, logging any necessary work orders. Meeting Support: Set up and reset meeting rooms and event spaces to specified layouts. Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Local Expertise: Provide comprehensive information about local attractions, services, and events. VIP Services: Ensure VIP guests receive exceptional service and satisfaction. Query Management: Triage and respond to colleague queries via various platforms, referring them as needed. Visible Support: Act as a tangible and accessible point of service for all inquiries. Additional Services: Assist with mail distribution, IT goods handling, first aid, and lost property management. Team Collaboration: Work closely with client communities and workplace experience teams to support their initiatives.

Qualifications:

Experience: 1-2 years in high-end hotels, modern workplaces, or hospitality. Communication Skills: Exceptional verbal, written, and interpersonal skills. Presentation: Immaculate grooming and personal presentation. Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco and ProxyClick. Certification: SIA certification (can be provided). IT: Ability to handle a high volume of queries over different platforms

Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Join us to become the welcoming face of Lloyds Banking Group, elevating every visitor's experience at this Lloyds Banking Group office.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.