Organisational Development

1 month ago

Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

Job summary

We are looking for a dynamic and enthusiastic person to join our Organisational Development (OD) Team, supporting us with delivering the best staff experience in the NHS. The post holder will be responsible for supporting the administrative & delivery function of the team for staff engagement and development programmes.

The role offers many opportunities for you to be innovative, collaborative and engaging, through participating in the design, facilitation and delivery of programmes, training and events; as well as the delivery of core administrative functions of the team ( meeting organisation/admin, admin systems management).

The role also offers many opportunities for you to develop in your career, via a range of courses and apprenticeships . You will also be encouraged and supported to look after your well-being at work, maintaining a healthy work - life balance through flexible working and compassionate leadership.

If you are looking to join a high performing that delivers excellent services for staff experience and genuinely values the well-being, inclusion and development of everyone at the RNOH, we encourage you to apply

Main duties of the job

The role will contribute towards the successful delivery of Trust-wide developmental programmes by providing high-quality and effective administration and project support to the Organisational Development (OD) Team. This includes:

Supporting and managing administrative processes for staff engagement and development programmes ( meeting organisation/minuting,maintaining action/programme logs & reporting)

Supporting staff engagement activities and provide project and event management support as necessary.

Building and maintaining good relations with colleagues across the directorate and trust.

Supporting with data analysis & report writing for key reporting requirements ( NHS Staff Survey, WRES/WDES, OD Newsletter, Training feedback)

Supporting the collation of evidence forcompliance with external quality assurance, including HEE Quality visits, CQC, NHSLA and other external bodies.

About us

The Royal National Orthopaedic Hospital is continuously building upon our goal to have the best staff experience in the NHS. The NHS measures staff experience against 7 People Promises & 2 Themes.

In our 2023 NHS Staff Survey, the RNOH:

Scored above national average for the People Promises: We are recognised and rewarded, We are always learning, We work flexibly, We are a team and Staff Engagement theme Ranked #1 amongst all trusts in North and Central London for all People Promises & themes Ranked #1 amongst all Acute Specialist Trusts for We work flexibly Improved our scores for Involvement, Motivation and Fairness in career progression (in regards to protected characteristics age, gender, race).

We are proud to be building the skills and capacity across our workforce to contribute to a working culture that delivers compassionate leadership, inclusive & equitable practices, supports wellbeing and that enables accessible pathways for career development.

Working for our organisation enables access to a wide range of staff benefits, including:

24/7 access to wellbeing support, via our Employee Assistance Programme A Rewards & Recognition platform, providing opportunities to thank our colleagues, send gifts and access exclusive discounts A dedicated Staff Well being Hub, offering an environment to relax/ nourish ourselves, away from our working environments Salary sacrifice schemes for transport (season ticket loans, car & bike), electrical goods and childcare Job description

Job responsibilities

1. Working with the OD Team to support the commissioning of Trust-wide OD programmes; this may include the development of tender documents, course/programme outlines, using established and new booking systems, managing nominations and applications, overseeing the application progress and process, communicating pre-course/programme information, maintaining contact through the lifetime of the course/programme, evaluation collation and recording feedback.

2. Set up meetings, activities and events which support the delivery of the RNOH People Strategy including the administration for:

People development and OD programmes and related training Talent management Staff Surveys Staff rewards and benefits Leadership development Staff focus groups and networks EDI/Staff Wellbeing related activities

3. Ensure resources and equipment are in place for people development and OD programmes, book and set up rooms, advertise programmes and events, set up and maintain a registration system, support presenters and delegates, provide and collate evaluation processes, including recording of attendance and DNA rates, and produce output reports.

4. Assist with setting up new OD programmes, including developing and maintaining the manager skills and management, leadership development offering on the Learning Hub and values framework documentation, creating documentation to describe the process, organising training days, setting up meetings and moderation panels, and maintaining the information.

5. Use initiative to effectively solve problems in areas of responsibility and make judgements and assessments when it is appropriate to escalate issues to line managers and senior management.

6. Record people development and OD programmes in the Electronic Staff Record (ESR) database and or Learning Hub.

7. Provide administrative support to all subject matter experts in the OD Team.

8. Provide timely and accurate information to communicate via Trust websites.

9. Assist with any ad hoc projects that may arise due to business needs or to meet regional or national directives. Work as part of the wider team and provide cross-cover administrative support to colleagues as required.

10. Set up Risk Register meetings, 1:1s, team meetings and OD meetings as required on a rolling basis.

11. Effectively deal with telephone, email, and written queries relating to people development, OD programmes, and Staff Benefits. Manage and maintain waiting lists for these programmes.

12. To use own initiative and work without direct supervision, make decisions on queries to enable suitable actions to be taken and queries resolved.

13. Communicate effectively, professionally, and sensitively, formally and informally.

14. Keep up to date with new developments in the department and develop own skills and competencies.

15. Assist in monitoring staff engagement and suggestion plans from specific areas.

16. Collaborate (matrix style) with the wider People Directorate to support the implementation of OD programmes.

17. Any other reasonable duty or request as required within the remit and competency of the role.

Person Specification

Policy & Service Development

Essential

Develops policies and protocols for their area of work recognising and mitigating the impact across other workstreams, particularly in patient experience and the People Directorate Undertakes research related to their work, as required

Desirable

Uses audit effectively to assure service quality

Financial / HR Responsibility

Essential

Manages an allocated programme budget including maintaining oversight and authorising small payments

Desirable

Experience using e-Financials procurement system

Knowledge, Training & Experience

Essential

Knowledge equivalent to Diploma/foundation degree level or NVQ 4 Basic knowledge and understanding of Organisational Development and Staff Experience

Desirable

Previous experience working in Staff Experience or Organisational Development Qualifications relating to training, coaching, facilitation or the use of developmental tools such as MBTI Able to deliver training programmes and developmental sessions

Commmunication & Relationship Skills

Essential

Communicates complex and sensitive information clearly and thoughtfully Is persuasive when talking about Staff Experience programmes and projects Experience drafting literature, posters and information for organisation-wide campaigns/intranet use Builds good working relationships with people at all levels of the organisation

Desirable

Knowledge of using Canva to create promotional/ informational materials to communicate with staff Presents to different staff groups routinely

Analytical & Judgement Skills

Essential

Provides sound analysis of data and information and uses it to manage risks and make improvements within projects Notices risks and issues and works to resolve, mitigate or escalate them quickly Ability to use IT packages including Outlook, Word, Powerpoint, Excel

Planning & Organisational Skills

Essential

Plans and organises a complex programme of activities and projects across the Val-You (Staff Experience) programme Operates with attention to detail and a high level of accuracy Ability to adjust plans as necessary Able to maintain accurate records in line with GDPR (as required)

Desirable

Small project management experience; from inception to completion

Physical / IT Skills

Essential

Able to understand and communicate specialist information from a range of systems to a range of stakeholders. High level of competence in using all Microsoft office packages especially PowerPoint and Outlook

Desirable

Familiar with learning management systems, ESR

Equality, Diversity & Inclusion

Essential

Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Disposition & Attributes

Essential

Operates flexibly, responding to change and challenge with positivity and resilience Acts independently and takes initiative Demonstrates alignment to the Trust Values and Charter of Behaviours Demonstrates high levels of integrity and courage

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