Night Auditor

1 month ago

Newcastle upon Tyne, United Kingdom AccorHotel Full time
Job Description

Main purpose:

  • You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
  • Take ownership for the security and safety of the guests
  • To have a good knowledge of the Hotel’s facilities
  • Ensure that you have full understanding and tractability of all correspondence relating to bookings

Overview of duties

  • Ensures guests have a smooth running stay at the hotel.
  • Organises the customer welcome and care provided by your team
  • Follows the night audit procedure comprehensively
  • Works through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.
  • Helps meet the department's quantitative and qualitative targets
  • Implements brand and Group projects

Customer relations

  • Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
  • Takes into account and anticipates guests' needs
  • Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution

Qualifications

Essential                                                                       

  • To be flexible.                                                                
  • Have a “can do” attitude.                                                            
  • Able to work shifts.                                                                     

Skills and Abilities

  • Professional communication skills.                                             
  • Able to communicate with business and colleagues in person by telephone and in writing.                                                                                                      
  • Awareness of diversity issues and works in a positive non-discriminatory way.                                                                      
  • Ability to work independently.                                                      
  • To have a thorough understanding of H&S regulations.             
  • Ability to build rapport quickly with Senior Management.             
  • Ability to solve problems within area of work knowledge.            
  • Able to work with a variety of tasks.                                              
  • Accurate and thorough approach.
  • Worked in a similar environment.                                                                                                  

Personal Qualities

  • Must be punctual and reliable.                                                       
  • Must be adaptable.                                                                       
  • Be self-motivated.                                                                          

Experience/Qualifications

  •  First aid training.
  • Intermediate food hygiene certificate.

Desirable 

  • NVQ in hospitality.
  • O’Level/GCSE.

Live within a commutable distance to the hotel

Due to the nature of the industry, flexibility in working hours is essential. 



Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

  • Night Auditor

    3 months ago

    Newcastle upon Tyne, United Kingdom Hilton Full time

    Night Auditor **Check-in into a world of opportunities** **WELCOME TO A WORLD OF OPPORTUNITIES **AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - At Hilton Newcastle we grow as “one”, with the feeling of learning something new every day, genuinely helping and supporting one another. We are exceptionally proud of what we do...

  • Night Auditor

    4 months ago

    Newcastle upon Tyne, United Kingdom Hilton Full time

    Night Auditor **Check-in into a world of opportunities** **WELCOME TO A WORLD OF OPPORTUNITIES**-**At Hilton Newcastle we grow as "one", with the feeling of learning something new every day, genuinely helping and supporting one another. We are exceptionally proud of what we do here, from delivering the highest level of service to our guests, to giving a...

  • Night Auditor

    3 months ago

    Newcastle upon Tyne, United Kingdom Hilton Full time

    **Check-in into a world of opportunities** **WELCOME TO A WORLD OF OPPORTUNITIES**-**At Hilton Newcastle we grow as "one", with the feeling of learning something new every day, genuinely helping and supporting one another. We are exceptionally proud of what we do here, from delivering the highest level of service to our guests, to giving a sense of...

  • Night Auditor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AccorHotel Full time

    {"Job Title": "Night Auditor", "Job Description": "Main ResponsibilitiesAs a Night Auditor, you will be responsible for ensuring a smooth and secure guest experience at our hotel. Your duties will include:Verifying guest registration forms and ensuring compliance with relevant laws and regulations.Ensuring the safety and security of our guests and hotel...

  • Night Auditor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AccorHotel Full time

    {"Job Title": "Night Auditor", "Job Description": "Main ResponsibilitiesAs a Night Auditor, you will be responsible for ensuring a smooth and secure guest experience at our hotel. Your duties will include:Verifying guest registration forms and ensuring compliance with relevant laws and regulations.Ensuring the safety and security of our guests and hotel...

  • Night Auditor Duty Manager

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time

    {"title": "Night Auditor Duty Manager", "description": "Role SummaryWe are seeking a highly skilled Night Auditor Duty Manager to join our team at The Sandman Signature Newcastle Hotel. As a Night Auditor Duty Manager, you will be responsible for providing exceptional customer service, managing guest arrivals and departures, and ensuring the smooth operation...

  • Night Auditor Duty Manager

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time

    {"title": "Night Auditor Duty Manager", "description": "Role SummaryWe are seeking a highly skilled Night Auditor Duty Manager to join our team at The Sandman Signature Newcastle Hotel. As a Night Auditor Duty Manager, you will be responsible for providing exceptional customer service, managing guest arrivals and departures, and ensuring the smooth operation...

  • Night Auditor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AccorHotel Full time

    Job DescriptionJob Title: Night AuditorJob Summary:We are seeking a highly organized and detail-oriented Night Auditor to join our team at AccorHotel. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel's front desk and administrative tasks during the night shift.Main Responsibilities:Guest Registration: Verify and...

  • Night Auditor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AccorHotel Full time

    Job DescriptionJob Title: Night AuditorJob Summary:We are seeking a highly organized and detail-oriented Night Auditor to join our team at AccorHotel. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel's front desk and administrative tasks during the night shift.Main Responsibilities:Guest Registration: Verify and...

  • Night Auditor

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Valor Hospitality Europe Full time

    {"title": "Night Auditor Role", "description": "Night Auditor RoleWe are seeking a skilled Night Auditor to join our Front Office team. As a Night Auditor, you will be responsible for completing night audits, supporting guests with late check-ins, queries, and early check-outs. You will also be completing end-of-day procedures and health and safety checks as...

  • Night Auditor

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Valor Hospitality Europe Full time

    {"title": "Night Auditor Role", "description": "Night Auditor RoleWe are seeking a skilled Night Auditor to join our Front Office team. As a Night Auditor, you will be responsible for completing night audits, supporting guests with late check-ins, queries, and early check-outs. You will also be completing end-of-day procedures and health and safety checks as...

  • Night Auditor

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Valor Hospitality Europe Full time

    Job DescriptionNight Auditor RoleWe are seeking a skilled Night Auditor to join our Front Office team at Valor Hospitality Europe. As a Night Auditor, you will play a crucial role in ensuring the accuracy and integrity of our financial records.Key ResponsibilitiesComplete Night Audits: Conduct thorough audits of our financial transactions, ensuring accuracy...

  • Night Auditor

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Valor Hospitality Europe Full time

    Job DescriptionNight Auditor RoleWe are seeking a skilled Night Auditor to join our Front Office team at Valor Hospitality Europe. As a Night Auditor, you will play a crucial role in ensuring the accuracy and integrity of our financial records.Key ResponsibilitiesComplete Night Audits: Conduct thorough audits of our financial transactions, ensuring accuracy...

  • Night Auditor Duty Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Auditor Duty Manager to join our team at the Sandman Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and efficient operation of our hotel during the night shift.Key ResponsibilitiesGuest Services: Provide exceptional customer service to...

  • Night Auditor Duty Manager

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time

    The Sandman Signature Newcastle Hotel are looking to recruit a Night Auditor Duty Manager to join a fantastic team at the 4 star 170 bedroom establishment in Newcastle City Centre.Are you a Night Owl? We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop...

  • Night Auditor

    3 months ago

    Stratford-upon-Avon, United Kingdom Macdonald Hotels & Resorts Full time

    _**About us**:_ Alveston Manor Hotel is found amid the stunning city of Stratford Upon Avon. A charming and historic venue, Alveston Manor is steeped in history. - **About the role**:_ Becoming a team member here at the Alveston Manor Hotel means joining a group where a world of opportunity exists to develop your skills and progress your career in...

  • Night Auditor

    3 months ago

    Stratford-upon-Avon, United Kingdom Macdonald Hotels & Resorts Full time

    _**About us**:_ Alveston Manor Hotel is found amid the stunning city of Stratford Upon Avon. A charming and historic venue, Alveston Manor is steeped in history. - **About the role**:_ Becoming a team member here at the Alveston Manor Hotel means joining a group where a world of opportunity exists to develop your skills and progress your career in...

  • Night Auditor

    4 months ago

    Stratford-upon-Avon, United Kingdom Macdonald Hotels & Resorts Full time

    _**About us**:_ Alveston Manor Hotel is found amid the stunning city of Stratford Upon Avon. A charming and historic venue, Alveston Manor is steeped in history. - **About the role**:_ Becoming a team member here at the Alveston Manor Hotel means joining a group where a world of opportunity exists to develop your skills and progress your career in...

  • Night Auditor

    3 months ago

    Newcastle upon Tyne, United Kingdom Marriott International, Inc Full time

    **Job Number** 23131745 **Job Category** Finance & Accounting **Location** Delta Hotels Newcastle Gateshead, Marconi Way MetroCentre, Newcastle, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete end-of-day activities including posting charges to accounts,...

  • Night Auditor

    4 months ago

    Kingston upon Hull, United Kingdom Ibis Hull Full time

    **Job Description**: - Welcome guests in the evening and during the night. - Responsible for the payment of all bills during the night shifts. - Responsible for the close of operations for the day. - Ensure security for all guests and their property. - Responsible for the hotel after the departure of all day managers. - Is responsible for the General...