Service Manager

Job summary

Do you want to be part of a person-centred mental healthrevolution?

Together, we're stronger.Join the multi-agency force for better mental health care

Mental Health Together is looking for three full time Service Managers within the following localities:

Swale & Medway West Kent Maidstone Thanet

The Mental Health TogetherService supports people with serious mental health needs, offering specialist,clinical care as well as support for other areas of someones life that may beimpacting their recovery. The service bridges the gap between primary andsecondary care, with all referrals made to a Mental Health Together team in onearea.

Mental Health Together isdelivered in partnership with third sector organisations and therefore thepost-holder will be responsible for managing and leading staff from multipleagencies working together as one cohesive team. The post-holder will work closelywith colleagues in all other relevant services and build excellentrelationships with partner organisations and referring agencies to enableseamless patient pathways and service user engagement.

This post is being hosted by Invicta Health on behalf of Kent Mental NHS and Social Care Partnership Trust (KMPT) within The Mental Health Together Service.

Main duties of the job

The Service Manager will use data and analysis tosupport better outcomes for patients and will actively coordinate initiativesto ensure improvement plans are developed and implemented. They actively pursue the best outcomes forpatients and carers and are knowledgeable about how other services contributeto the success of the service.

The Service Manager knowswho the internal and external stakeholders are and when to use them effectivelyin promoting and securing the services reputation. They identify opportunitiesfor service improvement and growth seeking support from the General Manager tomaximise these. They will also deputise for the General Managers in all aspectsof the service as required.

About us

Invicta Health are a not for profit company, with a passion for primary care. We have a wide range of services such as GP surgeries, services in Urgent Treatment Centres , a mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?

NHS pension Learning and development opportunities Health and wellbeing initiatives Staff forum Progression opportunities Competitive annual leave entitlement Incremental pay progression Flexible working Approved blue light card provider Salary Sacrifice Schemes Company Car Lease Scheme Employee Assistance Programme

Applying:

On application, please indicate which locality you wish to be considered for.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.Therefore if you are interested please submit your application as early as possible

Job description

Job responsibilities

MainResponsibilities

Working closely with the professionalheads and the General Manager to provide demonstrable assurance that thequality of the clinical services including patient safety, patient satisfactionand clinical outcomes meet the required high standards. This will includeinvestigations into serious incidents, complaints and staffing issues,appraisal, supervision and training of staff and compliance with mandatoryreporting. Service Managers workclosely with the Team Managers (direct reports) and other professionals toensure care pathways are effective with regular reviews to enable strategic andoperational plans to be delivered. Service Managers areresponsible for ensuring good patient flow management utilising a combinationof demand and capacity information, length of stay data caseload management andadherence to agreed clinical pathways. In addition, Service Mangers systematicallymake certain that clinical governance arrangements are imbedded within servicesand are working to full effect. Working with the Clinicaland Service Leadership to recruit, motivate and train the workforce. To be ableto demonstrate that staff have the appropriate skills and training to deliverhigh quality care. To appoint Team Leaders with the appropriate competencies.To be visible and available and to manage the performance of services to ensureexcellent clinical outcomes and good levels of engagement. Actively support services todeliver any research objectives and encourage quality improvement.

Key Results

The service manager isaccountable for people management and development across their services. Theywill ensure people are focused and efficient in their roles and are achievingin individual and service outcomes. Robust performance and attendance managementwill be fundamental to ensuring service objectives are achieved and problemareas identified at an early stage with solutions quickly implemented.

Leadership

Throughcoaching and feedback, drives a performance achieving culture ensuring peopleare carrying out their roles to the highest possible standard and that theyunderstand the key measures for success. Ensuresstructures are in place so the teams are aware of and can pursue the aims,objectives and overall strategy of the service, thereby contributing to theoverall development of clinical services. Ensurestimely and reliable recruitment decisions and ensures effective management ofstaff induction and ongoing supervision for all staff, ensuring formalappraisal carried out in line. Identifiesstaff training & development needs and liaises with HR to meet these. Providesguidance and support to team members in meeting individual and team objectivesthrough structured performance management processes, seeking advice from HR andapplying Policy as needed. Rolemodels professional credibility and conduct, setting a standard forservices. Topromote a culture of innovation and continuous improvement based on bestpractice and positive service user experience. Toensure that all staff treat service users, carers and relatives with dignityand respect at every stage of their care. Togive clear and inspirational direction and support to staff working within theservices, ensuring they are appropriately managed, motivated and engaged, inorder to ensure the successful and co-ordinated delivery of activities andoutcomes. Providevisible leadership and presence to services. Havea flexible approach which allows learning and development of others whilstproviding constructive feedback and addressing any performance relatedissues.

Financial and Physical

TheService Manager will be key to operational delivery and management of basicfinancial controls. They will lead on effective management of resources andexpenditure within their remit using approved financial managementpractices. Participatesin the business planning process, rigorously reviewing financial performanceacross their services and reports on financial performance to the GeneralManager. SupportTeam Manages with service budgets, applying agreed financial processes andimplementing necessary changes while setting goals for future financing. Understandfinancial risks within services and recommends remedial action, promptingtimely query resolution. Observespersonal duty of care in relation to equipment and resources used in the courseof their work and is responsible for supporting teams do the same.

Resources

Toorganise resource allocation which maximises value for money and to makerecommendations for improvement. Minimisescosts of additional staffing ( agency) through effective staff deployment,planning and timely recruitment.

Workforce

Monitorsand supervises direct reports to work within performance, quality, safety andfinancial targets. Identifylinks with motivation and performance and able to demonstrate 100% annualappraisals for direct reports. SetsSMART objectives for direct reports, aligned to strategic objectives andtargets. AdoptSafer Recruitment principles and ensures robust selection processes whichprovide equality of opportunity and enhance quality of selectiondecisions. Seekto develop own capabilities and creates culture of shared learning.

Quality & Performance

TheService Manager takes responsibility for the quality of their services througheffective monitoring of service delivery and ensuring internal qualityprocesses are in place and working effectively across all services. They will ensure a clinical governanceframework is in place in all services. Ensuresall services are fully compliant with regulatory and contractual requirementsand that contractual targets and outcomes are achieved to maximise income andachieve contractual compliance. Takesresponsibility for the quality of their services, leading on serviceself-assessments and driving the review and development of continuousimprovement plans to demonstrate good progressions and achievement againstregulatory or contractual improvements. Demonstrateshow feedback from those using the services is used to achieve improvements toservice delivery while ensuring recommendations and lessons learnt from SUIsand complaints are implemented within services. Respondsto management and service data requests in a timely way, ensuring this isvalidated and provided within agreed deadlines. Collatesand analyses clinical data to (a) identify and minimise risk, (b) optimiseclinical effectiveness, (c) optimise service efficiency. Devises a plan thataddresses these components within the immediate context of service delivery andthe broader operational framework of the service. Undertakesrobust investigations into SUIs, practice and concerns, producing high qualityand timely reports with appropriately recommendations. Ensuresphysical environment is safe and appropriate for staff and service users and inline with the Health & Safety policy. Ensurescomplaints are investigated efficiently and promptly in line with Policy andthat any learning is shared across the services and the rest of theorganisation as appropriate. Supportsall staff in their duty to identify report and record all incidents ofpotential or actual abuse whether the victim is an adult or child and ensurethat advice is sought from the Safeguarding Team where necessary. Ensurepatient flow (waiting lists / length of stay / caseloads) are managed in linewith agreed standards and act swiftly to address any deviations. Activelywork with Team / Ward Managers in improving both quality and performance acrossservice areas. Ensuresservices can demonstrate active review and scrutiny of individual care plans sothat they are responsive to individual needs and evidence progression towardsdesired outcomes. Be responsible for assisting TeamManagers to support their staff in assessing service users, completing a fullneeds assessment, developing a psychotherapeutic formulation and writing atailored care plan to be implemented & evaluated.

Other

Maintainpersonal and professional development to meet the changing needs of the job,participate in appropriate education and training activities. Championschange and embraces new ways of working to make services run more efficiently. Deputisefor the General Manager as required. Undertakeany other duties required following discussion and agreement with the GeneralManager. Person Specification

Qualifications

Essential

Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession. First Degree. Evidence of continuing professional development to Masters level or equivalent.

Experience

Essential

Senior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets. Experience of managing budgets and resources effectively. Experience of leading and managing change to deliver organisational goals. Experience of leading business planning processes and delivering targets within an agreed budget. Experience of working within the NHS, or a related public or voluntary sector organisation. Experience of individual and team Performance Management and Appraisals. Experience of involving service users and carers in the development of services. Experience of working within a multidisciplinary team. Experience of recruitment and selection of staff. Knowledge of public sector management and NHS Mental Health services, Social and Primary Care service.

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