Sales & Service Manager

3 months ago


Royal Tunbridge Wells, United Kingdom Gallagher Full time

Overview

Intasure specialises in providing insurance solutions for holiday homes, second homes, and properties abroad. With a focus on customer satisfaction and tailored coverage, Intasure offers comprehensive policies that protect homeowners from risks such as damage, theft, and liability. As part of the Gallagher brand, Intasure benefits from the company's extensive industry expertise and global network, ensuring reliable and efficient service for their customers. We are looking for a targets-driven and experienced Sales & Service Manager to join our team. This is a key leadership role responsible for managing our New Business & Renewals teams. The successful candidate will report directly to the Senior Leadership Team (SLT) and work closely with the wider teams to ensure successful client delivery and improved performance across the teams. This will be an onsite role at our Tunbridge Wells office. How you'll make an impact Manage the new business and renewals teams to ensure the delivery of exceptional sales and service performance. Oversee stakeholder management and maintain strong relationships with key stakeholders. Implement and drive KPIs to achieve sales and service targets. Provide coaching and support to team members, developing individual coaching plans to improve performance. Utilise data analysis to make informed decisions and identify areas for improvement. Ensure the interpretation of management information (MI) to drive performance About You Previous experience in people management, preferably in a call centre/sales environment or wider insurance industry is essential. Strong insurance sales background is preferred. This will enable you to apply your experience in coaching our Sales & Service teams. Strong data analysis skills and the ability to use data to drive performance improvements. Proven success in coaching team members to achieve high performance. Excellent performance management skills. Ability to effectively interpret and utilise management information (MI). Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced and dynamic environment. Eligible to work in the UK. About rewards and compensation On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health Cash Plan Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Personal use tickets to Premiership Rugby Matches Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… #LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…
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