IT Sales Support Exec

6 months ago

Royal Tunbridge Wells, United Kingdom INFINITY GROUP Full time

**IT Sales Support Exec + Bonus, Shares & Unlimited paid holiday**

About Infinity:
Infinity Group are forward-thinking Microsoft Solution Partner. We provide award-winning IT Managed Support, Networking solutions, and Digital Transformation, and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base.

What is it like working at Infinity?

We understand the importance of work-life balance and flexible working, so our Innovation Lab offers fully remote positions. We are a close-knit team with a thirst for learning, who love autonomy and want to help our clients solve their business problems by thinking outside the box.

Why is this Sales Support position a great opportunity?

The Sales Support Executive has a view of so much of the business making it a varied and high visibility role.

The role would allow you to build relationships at all levels, and to be involved within teams dealing with strategic accounts. Sales Support is a good entry point into Infinity Group, having a number of possible career pathways opening up from it, from Sales to Technical services.

**What skills and working characteristics should this person have?**:

- Computer literacy, comfortable with Outlook, Excel, Word, and PowerPoint
- Excellent phone manner and customer focus.
- Process driven.
- Good written and spoken English.
- Strong multi-tasking abilities.
- Calm under pressure.
- The ability to learn quickly and adapt to changing requirements.
- An understanding of sales principles and customer service practices
- Excellent team working, motivational, interpersonal, communication and customer service skills.
- Strong analytical, organisational and time management skills

**In this role, you’ll be responsible for**:

- Answering inbound calls and routing to relevant salesperson
- Scheduling meetings, sales appointments and gathering updates from the sales team
- Managing smaller customer accounts in the pool, following up opportunities with customers and providing troubleshooting assistance for orders, account statuses
- Customer contract uplifting
- Managing customer support renewals
- Managing service board tickets and routing to relevant team members
- Consulting with finance on any invoicing queries
- Logging and tracking latest sales leads
- Placing customer orders with the procurement team
- Supporting the sales team with building sales proposals
- Supporting account managers with account planning
- Keeping the CRM up to date with sales figures, metrics, meeting notes and other relevant information for accurate reporting
- Assisting the Sales Support Manager with reporting for weekly and monthly sales meetings
- Supporting the Sales & Account Managers to ensure the smooth running of the sales & marketing department.
- Ensuring the sales pipeline is kept up to date.
- Data integrity of CRM
- Lead & opportunity management
- Account management of transactional accounts
- General sales administration

**Like the rest of the Infinity team, you'll benefit from**:

- The opportunity to work for one of the leading Microsoft Dynamics partners in the UK.
- Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making

others look cool be it our colleagues or clients.
- Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares,

Electric Car Scheme and Flexible Working.
- A newly renovated office with a break-out area, decent coffee, and a pool table.
- Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your

teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas

Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be

part of the fun and we include your partners too.

**What are the next steps?**
- Have a quick call with Dom or Keiran (our intern recruiters), to go over the position in more detail

and answer any questions you have.
- 1st stage interview, usually via Teams.
- 2nd / final stage ideally in person as we like to meet everyone in person and show you around our

amazing office.

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