Customer Service Advisor

1 month ago

Littlehampton, United Kingdom FMG Repair Services Full time

Salary: from £28,000 per annum, plus bonus - 45 hour week

Location: FMG Repair Services, Littlehampton

This is an exciting opportunity for a  Customer   Service Advisor  to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in  Littlehampton

As part of a team of specialist  Customer Service Advisors  you are the face of our  Bodyshops . You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.

As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

About You

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. A s a given you must have experience of working in fast paced customer facing role, within the automotive industry , be that  dealership, accident repair, service or sales . A full  UK Driving Licence is also an essential  requirement for the role.

Why choose FMG RS?

Of course, we offer a  fantastic basic salary , but there’s much more to being a  Customer Service Advisor  at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic  bonus  schemes
• free  life assurance
•  well-being  services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
• discounted, flexible  Gym memberships
• exclusive employee  vehicle-leasing  schemes 
•  pension  &  save-as-you-earn  share scheme• Our  Benefits App  offering unlimited access to a huge range of  retailer discounts  and  cashback deals  (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

We’re going places …

We’re part of something bigger -  ZIGUP,  a  leading provider  of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,– few other businesses can offer you the  volume, variety and long-term security  as us; You’re rewarded  for your part in our success – lots of customers means  lots of work  to share, which in turn means  lots of opportunity  to boost your earnings through our  fantastic bonus schemes ; We  invest in you  – We believe everyone should have the  opportunity to better themselves  and look to progress, not just within FMG RS but the wider  ZIGUP  business too; We’re growing – it’s an exciting time for the industry and we’re committed to being at the  cutting edge , investing in everything from our  EV capabilities , our  workshops  to our  Training Centres ;

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