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Customer Service Advisor
2 weeks ago
Salary:
from £28,000 per annum, plus bonus - 45 hour week
Location:
FMG Repair Services, Littlehampton
This is an exciting opportunity for a
Customer
Service Advisor to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in
Littlehampton
As part of a team of specialist
Customer Service Advisors you are the face of our
Bodyshops.
You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers.
You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
About You
As a Customer Service Advisor, we would like you to have an interest and passion in what we do.
With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate.
Problem solving and understanding when to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities.
A
s a given you must have experience of working in fast paced customer facing role, within the automotive industry, be that
dealership, accident repair, service or sales.
UK Driving Licence is also an essential requirement for the role.
Why choose FMG RS?
Of course, we offer a
fantastic basic salary, but there's much more to being a
Customer Service Advisor at FMG RS than just that.
- fantastic
bonus schemes
- free
life assurance:
-
well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible
Gym memberships:
- exclusive employee
vehicle-leasing schemes
-
pension &
save-as-you-earn share scheme
- Our
Benefits App offering unlimited access to a huge range of
retailer discounts and
cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
We're going places
- We're a key part of
one of the UK's largest Automotive plcs, Redde Northgate few other businesses can offer you the
volume, variety and longterm security as us;
You're rewarded for your part in our success - lots of customers means
lots of work to share, which in turn means
lots of opportunity to boost your earnings through our
fantastic bonus schemes;
- We
invest in you - We believe everyone should have the
opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group; - We're growing it's an exciting time for the industry and we're committed to being at the
cutting edge, investing in everything from our
EV capabilities, our
workshops to our
Training Centres; - We've recently launched
Wagestream for all our colleagues a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach
Join the FMG RS family
With the
best people in the industry within our Group, we really believe that no one else can do what we do as well as us.
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