Customer Service Advisor

2 weeks ago


Littlehampton, West Sussex, United Kingdom Gi Group Full time

Customer Service Advisor

Salary: £22,750, with a rise to £23,088 after completing probation

Location: Littlehampton, West Sussex

Job Type: Permanent, Monday to Friday, 37.5 hours per week

Working Hours: 08:45am - 17:15pm, with some flexibility

Are you interested in a fulfilling customer service role where you can positively impact people's lives? Currently, we are helping our client expand their dedicated Customer Service Team. In this role, you'll have the essential task of delivering top-notch customer service to both clients and healthcare professionals. The company offers essential medical products that significantly improve their clients' quality of life. With a history of around four decades, this family-run business focuses on exceptional customer service and employee wellbeing.

Benefits of this position include:

  • 25 days of annual leave plus statutory Bank Holidays
  • 1 extra day off annually for volunteering
  • Annual salary review
  • Automatic enrollment in the company pension scheme, with the option to join the enhanced scheme
  • Opportunity to sign up for a private medical scheme after probation
  • Life insurance equivalent to 10 times the salary
  • Exclusive employee reward platform offering discounts at top retailers and access to an online Wellbeing Centre
  • Ride to work scheme providing up to 42% savings on a new bike and accessories
  • Employee Assistance Programme with various services such as GP consultations, Mental Health Support, Life event counselling, and more

The main responsibilities of the role:

  • Handle inbound and outbound calls and emails for clients and healthcare professionals
  • Demonstrate understanding, support, and empathy towards customers

Desired qualifications:

  • Strong customer service skills from any industry
  • Proficiency in PC usage
  • Effective communication skills across different channels - phone, in-person, and email

Join our diverse group of companies at Gi Group Holdings Recruitment Limited, ensuring the utmost confidentiality and privacy for all candidates and clients. We take data protection seriously and have recently updated our Privacy Policy to comply with the latest laws. To learn more about how we handle your personal information, please visit the Privacy page on our Gi Group UK website.



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