Apprentice Human Resources Receptionist

6 days ago

London, United Kingdom North Middlesex University Hospital Full time

Job overview

We are seeking to appoint an enthusiastic and dynamic candidate to the role of Apprentice Human Resources Receptionist for an apprenticeship programme for a period of 19 months. Upon successful passing of the apprenticeship course, the postholder would be made permanent at Band 3 in the role.

Main duties of the job

The role of an Apprentice:

To undertake a 19-month development programme in Business Administration – Human Resources department, through work based learning and by attending regular training sessions.

Supervision and support will be provided during all tasks, enabling the apprentice to work

within the organization to gain experience, confidence and to deliver effective and safe patient focused support, to the designated team. Successfully completing the training programme will lead to an Intermediate Apprenticeship Level 2 qualification.

The role of an Apprentice Recruitment Assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Recruitment Service. This will include managing the Resourcing team inbox and supporting the Recruitment team in a full range of admin duties, dealing with telephone and face to face queries in a professional and courteous manner.

Working for our organisation

Resourcing Team

The Resourcing team at North Middlesex University Hospital NHS Trust has been through a significant period of change in the past 12 months, with the implementation of all transactional recruitment services moving across to a new centralised service consisting of the following Trusts with effect from 1st December 2021;

North Middlesex University Hospital NHS Trust Royal Free Hospital Foundation NHS Trust University College London Hospitals NHS Foundation Trust Whittington Health NHS Trust Camden & Islington NHS Foundation Trust Barnet, Enfield, & Haringey Mental Health NHS Trust Tavistock & Portman NHS Foundation Trust Royal National Orthopaedic Hospital NHS Trust

However, all other recruitment services inclusive of bank staffing, bulk recruitment, honorary contracts, overseas recruitment, and HEE medical rotation services including relocation expenses and exception reporting will remain in the service. The service will also manage and undertake the calendar of recruitment events including the attendance of job fairs, and hosting Trust recruitment open days and events. This would be an ideal role for someone with recruitment experience looking to expand their knowledge and develop into a more senior role.

Detailed job description and main responsibilities

Roles and responsibilities within this role will include, but not be limited to:

To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients. To provide a high-quality reception and administrative service for the Human Resources department and to ensure appointments are made in line with Trust policies, guidelines, and departmental protocols. To manage the Resourcing inbox, distributing e-mails to the relevant team/department and dealing with all incoming queries as first point of contact. Assisting in the planning, preparation and execution of all internal HR/OD events including but not limited to Recruitment Fairs, Internal Open Days, Staff Awards and other on-going events within the Human Resources and Organisational Development umbrella. Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies. Undertake office management duties such as maintaining stock levels of required consumables and raising orders to managers as required. Gain the knowledge in the event of the hospital system failure the relevant disaster recovery procedure is followed. Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate. To undertake clerical support i.e., filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures. To ensure all Health & Safety guidelines are followed and equipment is used according to instruction. Any potential hazards and accidents to be reported and recorded promptly in line with Trust policies and procedures. To ensure that confidentiality is strictly adhered to in line with legislation and Trust policies and procedures. To report any service or performance shortfalls to the Management team and work as part of the team in order to address and resolve any issues.

Person specification

Qualifications

Essential criteria

Education to GCSE or equivalent to Level 1 Functional Skills (Level 2 qualifications will be undertaken as part of the course)

Desirable criteria

Microsoft Office IT qualification

Experience

Essential criteria

Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes. Organisational and prioritisation experience.

Desirable criteria

Previous NHS experience, particularly in an administrative role

Skills and abilities

Essential criteria

Willingness to learn and committed to studies to achieve qualifications. Ability to develop effective working relationships across the organization. Ability to communicate effectively and sensitively with others from a variety of backgrounds, both verbal and written. Demonstrate understanding re the importance of confidentiality and data protection.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your  identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit

NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology.

By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

If you are an  EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.

If you require sponsorship  for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the 

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