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Customer Underwriting Advisor

4 months ago

Salford, United Kingdom Bupa Full time

Job Description:

Customer Underwriting Advisor

Salford Quays or Staines

Full Time (37.5 hours)

Salary £26k per annum plus fantastic benefits

Option for Hybrid Working

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

About the job area:

We provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include; access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime HealthLine and cancer cover that comes with the Bupa cancer promise.

Role overview:

This is a busy and dynamic team taking calls from internal agents and members to discuss eligibility and provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include; access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime HealthLine and cancer cover that comes with the Bupa cancer promise.

What you’ll do:

· Speak with members over the phone who wish to make claims in the early stages of membership also assessing medical reports and liaising with healthcare professionals to establish eligibility in line with underwriting terms.

·Review paperwork received into the department including new business applications, maintenance of existing membership, Healthcare practitioner questionnaires and special condition related enquiries’ and ensure all are dealt with in a timely fashion.

· Obtain all relevant medical information required to evaluate a correct outcome.

·Servicing members at different stages of their claiming journey where medical assessment involvement is required and communicate the decision to the member in a clear and concise manner.

What you’ll bring:

·Previous experience of working in a busy contact centre with strong customer focus skills is essential.

· Good attention to detail with the ability to identify and analyse sources of data to make sound decisions and recommendations.

·Excellent communication skills, both written and verbal, with the ability to communicate with tact and diplomacy on sensitive medical issues.

·Proficient key board skills with an ability to navigate PC systems

·A good telephone manner.

·Excellent organisational skills, able to manage time effectively.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan, life insurance and income protection

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various family friendly benefits