Customer Underwriting Specialist

2 weeks ago


Salford, Salford, United Kingdom Bupa Full time

Job Summary:

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Underwriting Advisor. As a key member of our contact centre team, you will play a vital role in assessing medical reports, liaising with healthcare professionals, and providing excellent customer service to our members.

Key Responsibilities:

  • Assess medical reports and evaluate eligibility for health insurance coverage
  • Liaise with healthcare professionals to obtain necessary medical information
  • Provide clear and concise communication to members regarding their eligibility and coverage
  • Review and process paperwork, including new business applications and maintenance of existing membership
  • Identify and analyze sources of data to make sound decisions and recommendations

Requirements:

  • Previous experience in a busy contact centre environment with strong customer focus skills
  • Excellent communication and interpersonal skills, with the ability to communicate sensitive medical information
  • Good attention to detail and analytical skills
  • Proficient keyboard skills and ability to navigate PC systems
  • Excellent organizational skills and ability to manage time effectively

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible working arrangements and hybrid working options
  • Access to our global wellbeing programme, Viva
  • Extensive learning and development program


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