Manager, BPO

2 weeks ago

London, United Kingdom Intuit Full time

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Qualifications

5-7 years of experience in Sales Enablement 2-4 years of experience in BPO Partner Enablement Experience leading others in different countries and continents Comfort with developing presentation and speaking Strong partnerships with others (sellers, sales leaders, operations, product marketing, vendors) Comfort with ambiguity and driving your own outcomes Ability to work with stakeholders, understand needs and translate vision into a global strategy Adept at using data to drive strategic planning or make business decisions Drive influence through ability to gain idea buy-in from all types of stakeholders through effective communication skills, public speaking, and expectation setting Creative thinker who can re-examine traditional strategies and practices and proactively look for new ideas and ways to improve enablement experiences, and work processes. Experience with Intuit products and Mailchimp is a plus

Responsibilities

Lead enablement efforts for ROW (Rest-of-World, Outside of USA) sales and customer onboarding teams, working closely with teams to better understand skill gaps, performance, and learning needs. Drive vendor partner Quality Assurance processes and reporting for vendors in multiple international markets, including USA Sales and Onboarding teams. Design learning interventions in line with Intuit Mailchimp’s methodology, identified performance gaps, and business changes. Develop and refine the sales onboarding process to ensure maximum efficiency. Work with content development teams to ensure that all leader guides and partner facilitation material is up-to-date and relevant. Train vendor site partners on the delivery of training content and provide constructive feedback to vendor partners through call analysis and facilitation observations. Partner with vendor sites to coordinate new hire onboarding and training schedules, resolving technical issues with Intuit systems when required. Ensure vendor partners are able to onboard new hires to Intuit systems and equipment, tooling including (but not limited to) Docebo, GSET, , shared drives, Slack, Amazon Connect, Seismic. Ensure that the list and access permissions of onboarded and off-boarded vendor partner employees are updated in Intuit's systems and employee list. Train vendor partners how to conduct onboarding as per Intuit’s expectations, including the delivery of Intuit’s sales methodology, accounting workflow sessions, and more. Manage end-to-end project timelines to ensure delivery to the business unit(s). Work with partner sites and Intuit’s / MC’s Content Design team to develop basic training materials to bridge identified performance gaps. Partner with Product Marketing and Sales Operations to report on performance and fill gaps as needed. Partner with vendors to track vendor team performance and customer retention and satisfaction to inform gaps.

  • Senior Vendor Solutions Manager, BPO, Commercial

    2 weeks ago

    London, United Kingdom Expedia Group Full time

    Senior Vendor Solutions Manager, BPO, Commercial Are you a seasoned professional with extensive expertise in Business Process Outsourcing (BPO) and specialized knowledge in contact centre vendor management? Do you possess a track record of crafting and optimizing commercial third-party strategies, particularly within the dynamic contact centre space? Are...

  • Head of Bpo Commercial Services

    1 month ago

    London, United Kingdom Aspen Insurance Holdings Full time

    Reference: ASPUK01098 , Permanent - Full Time **About us**: Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions. We believe the way we work is just as...

  • Account Director

    2 weeks ago

    London, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Do you have strong experience in Global Business Services?Have you got what it takes to succeed The following information should be read carefully by all candidates.Do you have a proven track record in growing accounts, delivering complex projects?Great, So please take a few minutes and read about your potential new job.Our client is a fast-growing, agile...

  • Account Director

    4 days ago

    London, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Do you have strong experience in Global Business Services?Have you got what it takes to succeed The following information should be read carefully by all candidates.Do you have a proven track record in growing accounts, delivering complex projects?Great, So please take a few minutes and read about your potential new job.Our client is a fast-growing, agile...

  • Account Director

    1 month ago

    London, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Do you have strong experience in Global Business Services?Do you have a proven track record in growing accounts, delivering complex projects?Great, So please take a few minutes and read about your potential new job.Our client is a fast-growing, agile international consulting firm with their headquarters in the United Kingdom. They've been focusing on...

  • Account Director

    2 weeks ago

    London, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Job DescriptionDo you have strong experience in Global Business Services?Do you have a proven track record in growing accounts, delivering complex projects?Great, So please take a few minutes and read about your potential new job.Our client is a fast-growing, agile international consulting firm with their headquarters in the United Kingdom. They've been...

  • Account Director

    1 month ago

    London, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Do you have strong experience in Global Business Services? Do you have a proven track record in growing accounts, delivering complex projects? Great, So please take a few minutes and read about your potential new job. Our client is a fast-growing, agile international consulting firm with their headquarters in the United Kingdom. They've been focusing...

  • Account Director

    3 days ago

    London, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Job Description Do you have strong experience in Global Business Services? Do you have a proven track record in growing accounts, delivering complex projects? Great, So please take a few minutes and read about your potential new job. Our client is a fast-growing, agile international consulting firm with their headquarters in the United Kingdom....

  • Account Director

    1 month ago

    London, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Do you have strong experience in Global Business Services? Do you have a proven track record in growing accounts, delivering complex projects? Great, So please take a few minutes and read about your potential new job. Our client is a fast-growing, agile international consulting firm with their headquarters in the United Kingdom. They've been focusing...

  • Account Director

    3 days ago

    City of London, Greater London, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Do you have strong experience in Global Business Services? Have you got what it takes to succeed The following information should be read carefully by all candidates. Do you have a proven track record in growing accounts, delivering complex projects? Great, So please take a few minutes and read about your potential new job. Our client is a fast-growing,...

  • Account Director

    4 weeks ago

    London Area, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Do you have strong experience in Global Business Services?Do you have a proven track record in growing accounts, delivering complex projects?Great, So please take a few minutes and read about your potential new job.Our client is a fast-growing, agile international consulting firm with their headquarters in the United Kingdom. They've been focusing on...

  • Account Director

    1 month ago

    London Area, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Do you have strong experience in Global Business Services?Do you have a proven track record in growing accounts, delivering complex projects?Great, So please take a few minutes and read about your potential new job.Our client is a fast-growing, agile international consulting firm with their headquarters in the United Kingdom. They've been focusing on...

  • Account Director

    3 weeks ago

    London Area, United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Do you have strong experience in Global Business Services? Do you have a proven track record in growing accounts, delivering complex projects? Great, So please take a few minutes and read about your potential new job. Our client is a fast-growing, agile international consulting firm with their headquarters in the United Kingdom. They've been focusing on...

  • Senior Category Manager

    1 month ago

    London, United Kingdom Expedia, Inc. Full time

    Senior Vendor Solutions Manager, BPO, Commercial page is loaded Senior Vendor Solutions Manager, BPO, Commercial Apply locations UK - London time type Full time posted on Posted 2 Days Ago job requisition id R-87465 If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the...

  • Service Manager

    7 days ago

    London, United Kingdom Excelsior Search Full time

    Global Head of Managed Services (Business Process Outsourcing) Our client thrives on innovation and velocity, backed by private equity to fuel ambitious growth plans! This role is tailor-made for a leader who brings the playbook for scaling a global managed service / BPO business unit, who is ready to make significant impacts, drive change across global...

  • Bpo Service Excellence Lead

    1 month ago

    London, United Kingdom Aspen Insurance Holdings Full time

    Reference: ASPUKRS00109 , Permanent - Full Time **About us**: Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions. We believe the way we work is just as...

  • Senior Manager, Performance Business Unit

    1 month ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we...

  • Underwriting Operations Manager

    3 days ago

    London, United Kingdom HFG Insurance Recruitment Full time

    New Vacancy - Underwriting Operations ManagerCity of London | Hybrid Lloyd's Insurer HFG are currently recruiting for a leading Lloyd's Insurer who are seeking a Operations Manager to join their growing team. This role will provide oversight and responsibility for the active operations management, workload management and resourcing across their allocated...

  • Underwriting Operations Manager

    1 day ago

    London, United Kingdom HFG Insurance Recruitment Full time

    New Vacancy - Underwriting Operations ManagerIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.City of London | Hybrid Lloyd's Insurer HFG are currently recruiting for a leading Lloyd's Insurer who are seeking a Operations Manager to join their growing team.This role will...

  • Operations Manager

    3 days ago

    City of London, Greater London, United Kingdom HFG Full time

    New Vacancy - Underwriting Operations Manager City of London | Hybrid Lloyd's Insurer HFG are currently recruiting for a leading Lloyd's Insurer who are seeking a Operations Manager to join their growing team. This role will provide oversight and responsibility for the active operations management, workload management and resourcing across their...