Senior Manager, Performance Business Unit

2 months ago

London, United Kingdom TikTok Full time

TikTok is the leading destination for short-form mobile video. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Business Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operations performance of the extended workforce across the region.
The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards, and guidelines to keep our community safe.
In the Sourcing & Seed function, you will drive the world-wide BPO selection for business development and the new site implementation.
You will lead the sourcing for new BPO partners based on business needs, including:
- Understand and evaluate the business requests from different departments, as well as market research and desk research for location strategy and partner capability.
- Analyse the market data and present it with a logical methodology to support the data-based business decision-making.
- Communicate with XFN-team such as GR, PR, legal to support the solution; You will support BPO partners with the implementation of a new site from 0 to fully functional, during the initial stage.
- You will hold the partner site accountable and help to set a clear path towards operational excellence.
- You will guide the BPO partner to design the ramp-up plan and coordinate internal resources with XFN-team such as training arrangement to kick-off the business operation.
- You will ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness).
- You will ensure adherence to budget and accurate financial accounting of vendor partner production, training, and other expenses.
- You will identify operational and performance risks and mitigations proactively within the assigned sites and/or lines of businesses.
- You will crisply articulate site performance and any remediation plans to an executive level.
- You will transfer the fully-functioned site to the regional Ops success team after implementation.
- Bachelor's Degree or equivalent education, Trust and Safety, BPO, Business Services, Vendor management/ BPO is preferred.
- Minimum 5 years of work experience in Business Development, and/or Vendor Manager, Procurement Specialist role.
- Vendor Management & Partner Management experience is strongly desired.
Solid communication skills and proven record of effective collaboration with global partners and XFN stakeholders, and familiarity with senior leadership collaboration.
- Understanding the overall BPO industry world-wide, including business model, industrial trends, info of key parties, and have a judgment of the industry.
- Analysis and reporting skills, able to collect data, apply data into models, generate insights and present the conclusion with a clear logic to support data-based decision-making.
- Experience managing outsourced partner relationships along with people management experience; You come with Operations Management, Program Management, Large scale transformation project experience.
- Experience in large scale operations working across or coordinating with multiple domains and business units
- Ability to think outside the box, multitask and work well under pressure, identify issues, and work to resolve them in partnership with business leaders.
Ability to travel 50%-70% is required for this role.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

  • Senior Manager, Performance Business Unit

    1 week ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we...

  • Senior Manager, Performance Business Unit

    1 week ago

    City of London, Greater London, United Kingdom Mashreq Full time

    Job Purpose: Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Job holder will oversee all PICG functions, including recruitment, rewards, performance management, employee relations, learning and development, and compliance in country and coordinate with head office to meet the...

  • Senior Manager, Performance Business Unit

    1 week ago

    City of London, Greater London, United Kingdom Mashreq Full time

    Job Purpose: Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Job holder will oversee all PICG functions, including recruitment, rewards, performance management, employee relations, learning and development, and compliance in country and coordinate with head office to meet the...

  • Senior Performance Marketer

    10 hours ago

    London, United Kingdom Cardinal Senior Benefits Full time €105,000

    SENIOR MARKET ADVISOR Is sales in your DNA? Would you love to sell the most well-rounded insurance products in the market and truly help people? Do you want to join our high-performance team with a potential to make 6 figures, earn uncapped commissions, multiple incentive trips and cash bonuses? At Cardinal Senior Benefits we provide seniors with...

  • Senior Performance Marketer

    2 weeks ago

    London, United Kingdom Cardinal Senior Benefits Full time

    SENIOR MARKET ADVISOR Is sales in your DNA? Would you love to sell the most well-rounded insurance products in the market and truly help people? Do you want to join our high-performance team with a potential to make 6 figures, earn uncapped commissions, multiple incentive trips and cash bonuses? At Cardinal Senior Benefits we provide seniors with...

  • Performance Officer

    2 months ago

    London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Income Maximisation Officer on a 3 months contract with the possibility of further extension. To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores...

  • Business Unit Manager

    4 days ago

    London, United Kingdom Southwark Council Full time

    Business Unit Manager - Neighbourhood Nuisance Business Unit Manager - Neighbourhood Nuisance Schedule: Full-Time Contract Type: Permanent Join Our Team as a Business Unit Manager! Southwark Council is seeking a passionate and dedicated Business Unit Manager to collaborate closely with the Director of the Environment, Head of Regulatory Services,...

  • Business Unit Manager

    4 days ago

    London, United Kingdom Southwark Council Full time

    Business Unit Manager - Neighbourhood Nuisance Business Unit Manager - Neighbourhood Nuisance Schedule: Full-Time Contract Type: Permanent Join Our Team as a Business Unit Manager! Southwark Council is seeking a passionate and dedicated Business Unit Manager to collaborate closely with the Director of the Environment, Head of Regulatory Services,...

  • Business Performance Manager

    2 weeks ago

    London, United Kingdom North Middlesex University Hospital NHS Trust Full time

    Job summary We have an exciting opportunity for a Business Performance Manager to join our team at North Middlesex University Hospital. The successful candidate will be a highly motivated individual with effective experience working as part of a team. This role is intrinsic to the continuous development of performance management across the...

  • Business Unit Director

    5 days ago

    London, United Kingdom Suzie Walker Executive Search Full time

    Business Unit Director – for an award-winning creative experience agencyPermanent role London/Southeast – role involves 3-4 days a week office based/on site with clientsWe are seeking a talented and dynamic leader to join the team as a Business Unit Director. In this pivotal role, the successful candidate will be accountable for the overall output,...

  • Business Unit Director

    4 days ago

    London, United Kingdom Suzie Walker Executive Search Full time

    Business Unit Director – for an award-winning creative experience agencyPlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Permanent role London/Southeast – role involves 3-4 days a week office based/on site with clientsWe are seeking a talented and dynamic leader to join...

  • Business Unit Director

    4 days ago

    London, United Kingdom Suzie Walker Executive Search Full time

    Job DescriptionBusiness Unit Director – for an award-winning creative experience agencyPermanent role London/Southeast – role involves 3-4 days a week office based/on site with clientsWe are seeking a talented and dynamic leader to join the team as a Business Unit Director. In this pivotal role, the successful candidate will be accountable for the...

  • Business Unit Director

    5 days ago

    London, United Kingdom Suzie Walker Executive Search Full time €10

    Business Unit Director – for an award-winning creative experience agency Permanent role London/Southeast – role involves 3-4 days a week office based/on site with clients We are seeking a talented and dynamic leader to join the team as a Business Unit Director. In this pivotal role, the successful candidate will be accountable for the overall output,...

  • Business Unit Director

    5 days ago

    London, United Kingdom Suzie Walker Executive Search Full time €10

    Business Unit Director – for an award-winning creative experience agency Permanent role London/Southeast – role involves 3-4 days a week office based/on site with clients We are seeking a talented and dynamic leader to join the team as a Business Unit Director. In this pivotal role, the successful candidate will be accountable for the overall output,...

  • Business Unit Director

    5 days ago

    London, United Kingdom Suzie Walker Executive Search Full time €10

    Business Unit Director – for an award-winning creative agency Permanent role London/Southeast – role involves 3-4 days a week office based/on site with clients We are seeking a talented and dynamic leader to join the team as a Business Unit Director. In this pivotal role, the successful candidate will be accountable for the overall output,...

  • Business Unit Director

    5 days ago

    London, United Kingdom Suzie Walker Executive Search Full time €10

    Business Unit Director – for an award-winning creative agency Permanent role London/Southeast – role involves 3-4 days a week office based/on site with clients We are seeking a talented and dynamic leader to join the team as a Business Unit Director. In this pivotal role, the successful candidate will be accountable for the overall output,...

  • Business Unit Director

    3 days ago

    London, United Kingdom Suzie Walker Executive Search Full time €10

    Business Unit Director – for an award-winning creative experience agency Permanent role London/Southeast – role involves 3-4 days a week office based/on site with clients We are seeking a talented and dynamic leader to join the team as a Business Unit Director. In this pivotal role, the successful candidate will be accountable for the overall output,...

  • Senior HR Manager

    3 weeks ago

    London, United Kingdom Maximum ManagementFrazer Jones USA Full time

    Location: London (Hybrid 2-3 days in the office per week) I am partnering with a boutique management consultancy who are looking to attract a dynamic Senior HR Business Partner to join their HR team. You’ll collaborate closely with the Head of HR to drive the People strategy and operations. Foster strong relationships with senior stakeholders and...

  • Senior HR Manager

    1 week ago

    London, United Kingdom Maximum ManagementFrazer Jones USA Full time

    Location: London (Hybrid 2-3 days in the office per week) I am partnering with a boutique management consultancy who are looking to attract a dynamic Senior HR Business Partner to join their HR team. You’ll collaborate closely with the Head of HR to drive the People strategy and operations. Foster strong relationships with senior stakeholders and...

  • Business Unit Director

    4 days ago

    London Area, United Kingdom Suzie Walker Executive Search Full time

    Business Unit Director – for an award-winning creative experience agencyPermanent role London/Southeast – role involves 3-4 days a week office based/on site with clientsWe are seeking a talented and dynamic leader to join the team as a Business Unit Director. In this pivotal role, the successful candidate will be accountable for the overall output,...