Business Performance Manager
4 weeks ago
Job summary
We have an exciting opportunity for a Business Performance Manager to join our team at North Middlesex University Hospital.
The successful candidate will be a highly motivated individual with effective experience working as part of a team. This role is intrinsic to the continuous development of performance management across the organisation and applicants should have a successful track record at a senior level, highly developed analytical and numerical skills as well as a knowledge of performance management systems.
The main aim of this role is to support the Head of Performance and Elective Access and Service Leads in the delivery of national and local targets, clinical datasets, national audits, quality schedules, service improvement programs and internal clinical pathways.
The post holder will provide specialist expertise on the application and development of elective performance and quality standards across the organisation. The role also involves external stakeholder relationship management with various performance managers and ICB colleagues across the referral catchment area to ensure an effective elective care pathway delivery across North Central London (NCL).
The role will lead on the production, development and promotion of a range of statistical and information services relating to elective operational and quality performance.
Main duties of the job
Lead on all validation for the elective standards and compile monthly performance reports, including leading on the development of comprehensive operational performance reports for operational and clinical teams, with recommended actions for the improvement of RTT operational performance. Plan and manage the continuous improvement in quality and performance measurement across the Division through the continuous management, review and development of dashboard reports. Lead the monitoring of data completeness and quality and, with managers, ensure that actions are taken as required to improve accuracy and quality of data. Provide performance management expertise to the divisional teams, ensuring that performance metrics are interpreted correctly in relation to the work being performed. Lead the monitoring of contract activity, the completion and distribution of exception reports and the delivery of intelligence to commissioning leads in relation to the delivery of services against contracts. Collaborate with operational colleagues and commissioning leads to provide statistical evidence for the benefits of service design and redesign projects. Lead on improving local arrangements to support payment by results, the use of outcomes to monitor and improve performance Deliver analysis of clustering data to evidence the efficacy of differing approaches to service delivery between divisions
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
The post holder will support the Performance Manager in breach validation and provide accurate breach analysis and comprehensive breach validation in accordance with national RTT Waiting Times. This post holder will support the RTT Waiting Times manager through the weekly patient tracking list (PTL) management processes in highlighting risks and issues that would potentially impact RTT performance or quality measure. Undertake specific projects to support the Trust in improving patient pathways, increasing patient satisfaction and improving efficiency. The post holder will be expected to work closely with colleagues and provide support where needed including cover during periods of leave.
Person Specification
Education and Qualifications
Essential
Educated to Postgraduate Diploma Level or equivalent senior management experience. Experience in analysing a wide range of complex data and providing detailed reports at a senior level In depth knowledge and experience of the use of IT in healthcare.
Desirable
PRINCE2 / MSP Practitioner or equivalent project management qualification Degree in Business or with a substantial statistical element
Skills and Abilities
Essential
Substantial management experience in a business and performance management role Substantial experience of working at a strategic planning / senior/ middle management level Experience of successfully leading substantial change management programmes using a project management approach Experience of working collaboratively with a broad range of stakeholders or professional groups with conflicting priorities to achieve a common aim Detailed knowledge of performance measurement and performance management processes Ability to identify issues relating to data quality and develop and implement procedures to overcome these
Experience
Essential
Experience of working at a senior level within a customer focused and service environment. Working with staff at all levels across a multidisciplinary team in a variety of environments. Well-developed understanding of complex organisations and management systems and processes Expert analytical skills and an ability to interpret , collate and present complex information from a wide range of internal and external sources-
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