Senior Category Manager

2 weeks ago

London, United Kingdom Expedia, Inc. Full time

Senior Vendor Solutions Manager, BPO, Commercial page is loaded Senior Vendor Solutions Manager, BPO, Commercial
Apply locations UK - London time type Full time posted on Posted 2 Days Ago job requisition id R-87465 If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. Senior Vendor Solutions Manager, BPO, Commercial
Do you possess a track record of crafting and optimizing commercial third-party strategies, particularly within the dynamic contact centre space? Are you adept at steering complex vendor relationships and excelling in project management?

We are seeking an industry expert to take the lead in developing and executing the commercial BPO strategy for Expedia, with emphasis on optimising our contact centre footprint . This role is pivotal to our sustained commercial success within the BPO industry, focusing on optimizing economies of scale, ensuring vendor quality, and driving cost benefits across multiple business units.
Lead commercial BPO Strategy:

Lead the development and execution of the commercial third-party BPO strategy, with a strong emphasis on our contact centre operations.
Design strategies that optimize economies of scale, ensure vendor quality, and drive cost benefits/savings .
Act as a strong consultant and industry expert, offering strategic guidance to internal teams and senior leadership on our BPO strategy.
Develop and evolve third-party BPO commercial strategies tailored for mutually beneficial partnerships with vendors.
Manage and enhance BPO vendor contracts, working collaboratively with the procurement team for effective contract management.
Manage a diverse portfolio of global vendors and e xhibit world-class pro gram management skills across commercial footprint.
Lead complex programs and projects, c ollaborat ing with a diverse range of internal and external stakeholders .
Bachelor's degree (BA/BSc) with 8+ years' experience in a senior vendor management role, specializing in BPO contact centre strategy.
P roven track record in developing effective third-party BPO commercial strategies with contact centres.
Expert in outsourcing, specifically for commercial BPO contact centres .
Possess a robust background in successful commercial negotiations within the BPO and contact centre context.
Data-driven, leveraging analytics and insights to inform decision-making processes .
Excellent project management skills, including the ability to lead complex BPO initiatives from conception to successful implementation .
EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.The official website to find and apply for job openings at Expedia Group is careers.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. CRM Solutions Manager
locations UK - London time type Full time posted on Posted 25 Days Ago Senior CRM Solution Specialist
locations UK - London time type Full time posted on Posted 19 Days Ago Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.

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