![Herefordshire and Worcestershire Health and Care NHS Trust](https://media.trabajo.org/img/noimg.jpg)
Patient Relations Administrator
4 weeks ago
Job summary
Howwould you like to work in a Team where you can really make a difference topatients, carers and loved ones who contact us with their complaints, concernsor compliments?
Wouldyou like to have time to listen and hear what our patients and their familiesare saying about the services our Trust delivers?
Wouldyou like to be given the opportunity to support the resolution of a personscomplaint so that they feel they have been taken seriously and that servicesand outcomes have changed as a result of their experience?
Join our team, we prideourselves in providing outstanding care to patients across Herefordshire andWorcestershire. We will provide you with resources to develop and progress a long-termcareer as well as flexibility, continual professional development as well as awide range of wellbeing and support. If you would like to discuss informally ifthis is the right role for you, get in touch with Recruiting Manager which canbe found on the top right-hand side of the advert.
Main duties of the job
Thesuccessful candidate will be working with the team to support people to raise andresolve their concerns. The main dutiesof the role are to deal with enquiries that the team receive. These can be via telephone, email or inwriting. The successful postholder mustbe an excellent communicator and be able to multi task.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
For full details of the duties and criteria for the roleplease refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
Educated to academic Level 3 ( A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/ Administration related subject Or Educated to academic Level 2 ( GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
Recent, relevant administrative/secretarial experience (usually demonstrated by a minimum of 2 years experience)-
Patient Administrator
4 weeks ago
Worcester, United Kingdom Newmedica Full time**WHO ARE WE?** Newmedica is one of the leading providers of NHS-funded ophthalmology services in England. - Our Purpose is to make a difference - Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry - Our Mission is to revolutionise the care and...
-
Patient Administrator
2 weeks ago
Worcester, Worcestershire, United Kingdom Newmedica Full timeWHO ARE WE?Newmedica is one of the leading providers of NHS-funded ophthalmology services in England. Our Purpose is to make a difference Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry Our Mission is to revolutionise the care and treatment...
-
Patient Administrator
1 week ago
Worcester, United Kingdom Circle Health Group Full timePatient Administrator Bank Hours. **The Droitwich Spa Hospital** **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the...
-
Patient Relations Service Lead
4 weeks ago
Worcester, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeJob summary We are looking to recruit a passionate, engaging, anddynamic individual to support the Head & Deputy of Quality and PatientSafety in leading strategic and operational development and service delivery ofPatient Relations Service. This includes collaborative work towards. They mustdevelop and manage the organisations complaints policies and...
-
Patient Relations Service Lead
2 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeJob summary We are looking to recruit a passionate, engaging, anddynamic individual to support the Head & Deputy of Quality and PatientSafety in leading strategic and operational development and service delivery ofPatient Relations Service. This includes collaborative work towards. They mustdevelop and manage the organisations complaints policies and...
-
Patient Safety Administration Assistant, Wrh
3 weeks ago
Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeAssist in the co-ordination and support the management of PSI Investigations. This includes obtaining evidence e.g. health records, staff rotas, training records, equipment maintenance records etc., setting up meetings with patients/families/carers, arranging interviews, meetings, taking notes and compiling suitable folders and records to support the...
-
Patient Handling
2 weeks ago
Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeJob Purpose: To participate in the Trusts manual handling training programme, to promote good manual handling practice in the work place. To assist with administrative duties in relation to manual handling training to maintain accurate records and documentation. Plan, design and development of a relevant training programmes to meet compliance targets and...
-
Private Patient Co-ordinator
3 weeks ago
Worcester, United Kingdom Newmedica Full time**WHO ARE WE?** Newmedica is one of the leading providers of NHS-funded ophthalmology services in England. - Our Purpose is to make a difference - Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry - Our Mission is to revolutionise the care and...
-
Patient Observer
2 weeks ago
Worcester, United Kingdom VPNE Parking Solutions Full timeOverview Aloha Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. Aloha’s parent company, VPNE , has been collaborating with the world’s finest hospitals to solve their people and logistics challenges since 1993. We promote growth from within and instill our company's family values in an...
-
Patient Handling
4 weeks ago
Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time**Job Purpose**: To participate in the Trusts manual handling training programme, to promote good manual handling practice in the work place. To assist with administrative duties in relation to manual handling training to maintain accurate records and documentation. Plan, design and development of a relevant training programmes to meet compliance targets and...
-
Administrator
1 week ago
Worcester, United Kingdom Herefordshire & Worcestershire Integrated Care System Full time**Organised, detail-oriented, personable? Herefordshire & Worcestershire Integrated Care System (ICS) is looking for you! #wearehwics** We're in search of motivated individuals ready to support our dedicated healthcare professionals as Administrators. This is an opportunity to contribute to the seamless running of our services, across Primary Care,...
-
Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeJob summary We are looking for an organised self-starter who will be a key member of the dynamic and friendly Patient Experience and Engagement team. You will be a keen multi-tasker, who is at home working across a diverse range of projects, communicating with both internal staff and the public. You will be able to bring your strong organisational...
-
Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeJob summary We are looking for an organised self-starter who will be a key member of the dynamic and friendly Patient Experience and Engagement team. You will be a keen multi-tasker, who is at home working across a diverse range of projects, communicating with both internal staff and the public. You will be able to bring your strong organisational...
-
Patient Care Technician
4 weeks ago
Worcester, United Kingdom PDA Physicians Dialysis Acquisitions, Inc. Full time551 Electric Ave, Fitchburg, Massachusetts, 01420, United States of America Excellent Paid Training Provided!! DaVita is seeking a full-time Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or...
-
Patient Care Technician
4 weeks ago
Worcester, United Kingdom PDA Physicians Dialysis Acquisitions, Inc. Full time19 Glennie StreetSuite A, Worcester, Massachusetts, 01605, United States of America Excellent Paid Training Provided!! DaVita is seeking a full-time Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal...
-
Ward Administrator, Amu, Wrh
1 week ago
Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time**Job Purpose**: Providing an efficient administrative service to the Ward / Unit Manager and supporting the team within AMU and AEC. Responsible for the day-to-day administration of the ward ensuring service users / patients and staff are provided with a comprehensive support service. Key Duties: To undertake clinical administrative work as required by the...
-
Patient Initiated Follow Up Co-ordinator, Gynae
2 weeks ago
Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeProfessional The post holder will have excellent communication and relationship skills for communicating detailed information with patients and relatives. The post holder will have highly developed physical skills for keyboard and for the use of some clinical tools/equipment. Contribute to the holistic needs assessment and the development of individual care...
-
Administrator
1 week ago
Worcester, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeJob summary An excellent opportunity has arisen for a friendly,enthusiastic, and patient-focused individual to join our busy Talking Therapiesadmin team based at the Wulstan Unit, Worcester. Applicants are required to have excellentorganisation and communication skills which are required to effectively liaisewith a wide range of professionals and...
-
Deputy Head of Quality and Patient Safety
4 weeks ago
Worcester, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full timeJob summary We are looking to recruit a passionate, engaging, and dynamic individual who exemplifies the Trusts values to support the Head of Quality and Patient Safety in leading strategic and operational service delivery of our corporate team. This includes collaborative implementation of the Patient Safety Strategy, managing Clinical Effectivness,...
-
Administrative Assistant
4 weeks ago
Worcester, United Kingdom PDA Physicians Dialysis Acquisitions, Inc. Full time19 Glennie StreetSuite A, Worcester, Massachusetts, 01605, United States of America We encourage fun, on and off the clock. Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. In this support role you will ensure the timely and accurate completion of...