Hotel Receptionist

2 months ago

Worksop, United Kingdom Frasers Group Full time

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

The Lion Hotel Worksop is proud to be part of Frasers Group, sitting in the heart of Worksop. With 46 bedrooms, 2 conference suites, function room and its own bar and restaurant the Lion Hotel is committed to delivering first class service.

As part of the role you will take full ownership of the reception and all associated areas ensuring that the reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary. You will be responsible for meeting and greeting guests and visitors and providing assistance where needed.

Other responsibilities:

  • To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
  • Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
  • Administration including Booking meeting rooms, Taxi Requests, Couriers and management of all post and deliveries.
  • Provide a high level of customer focus to meet the business needs.
  • To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
  • Where appropriate, reporting of accidents or incidents.
  • Monitor and maintain the back area, ensuring the fire exit is clear of any obstruction. To ensure appropriate escalation to the client is made as soon as possible and as such, not causing a fire hazard.

This is a full time position working 40 hours, any 5 over 7 

We are looking for someone with:

  • Working knowledge of IT with experience in using Microsoft Office Skills
  • Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands
  • Excellent customer service skills as well as organisational skills
  • Strong efficiency and self-motivated with excellent punctuality
  • Outgoing with a “can do” proactive attitude
  • Be innovative and provide creativity

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival – an event like no other Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview stage with the Hiring Manager/wider team which will take place onsite and be an opportunity for the team to find out more about you.

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