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Hotel Receptionist
2 months ago
Job Summary
We are seeking a highly skilled and experienced Hotel Receptionist to join our team at Frasers Group. As a key member of our Front of House team, you will be responsible for providing exceptional customer service and ensuring that our reception areas are always immaculate.
Key Responsibilities
- Manage the reception area, ensuring it is always clean and tidy, and that all necessary supplies are available.
- Meet and greet guests, responding to their queries and providing assistance as needed.
- Collate and deliver accurate reports on various aspects of the hotel's operations, as requested by senior management.
- Review and implement new procedures to ensure seamless delivery of Front of House services.
- Administer tasks such as booking meeting rooms, arranging taxi requests, and managing post and deliveries.
- Provide a high level of customer focus to meet the business needs.
- Respond to calls promptly and efficiently, identifying the caller's requirements and transferring calls as necessary.
- Monitor and maintain the back area, ensuring the fire exit is clear of any obstruction.
Requirements
- Working knowledge of IT, with experience in using Microsoft Office skills.
- Good interpersonal skills, flexible to work with a range of styles and personalities.
- Excellent customer service skills, as well as organizational skills.
- Strong efficiency and self-motivation, with excellent punctuality.
- Outgoing, with a 'can-do' proactive attitude.
- Be innovative and provide creativity.
What We Offer
- A competitive salary and benefits package.
- A wide range of perks, including a recognition scheme, bonuses, and opportunities for professional development.
- A dynamic and supportive work environment.
How to Apply
If you are a motivated and experienced Hotel Receptionist looking for a new challenge, please submit your application. We look forward to hearing from you.