Quality Lead

3 months ago

West Midlands, United Kingdom Change Grow Live Full time

About the role:

Ensure CGL are improving the quality and effectiveness of treatment delivered to residents of the borough. To promote service user and significant others involvement including members of the local community, partner services and families through robust governance structures. Investigate and produce reports for the Commissioner, local Patient Safety Team through a Root Cause Analysis method identifying any key learning and lessons Create knowledge sharing platforms to ensure that all elements of the service are capturing and utilising the learning.  Liaise closely with OHID to improve health outcomes and minimize risk with the service user population. Provide effective coaching to staff identifying and encouraging areas of strength, skill and opportunities within a quality framework. Produce summary reports for internal purposes as required. Coordinate the completion and submission of incident reports for the service following robust checking and recording mechanisms. Lead on and deliver Integrated Governance Team Meetings. Support and deliver training for staff to ensure that the service delivers against agreed targets and outcomes. Conduct regular audits across the services and ensure risk management, recovery planning and clear and effective record keeping are integral to service delivery. Develop close working relationships with Service Leads to ensure a congruent and consistent approach to service delivery that focuses on the needs of our service users.

About you:

Experience of working in Criminal Justice and /or the Drug and Alcohol Experience of using quality management Experience of conducting root cause analysis for the investigation of serious Excellent organisational skills including time/energy management and the ability to prioritise both dynamically and longer-term. Have a strong understanding of substance misuse issues and experience of working within a similar field  Be an excellent communicator, both verbal and written with good IT skills  Proactive and able to work on own initiative with excellent time management and prioritising skills  Contribute to the overall performance of the service to ensure that contractual output targets are achieved Maintain excellent communication and reporting systems with relevant regulatory bodies and the Patient Safety Team within the Local Authority Develop good communication networks to share learning across the region and the organisation Ensure that constructive, positive, and supportive relationships are maintained with relevant stakeholders

What we will give to you:

25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  Contributory pension scheme  A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.  A friendly and supportive team  Training, career development & progression opportunities  Generous Refer-a-Friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

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