Endoscopy Booking Clerk
2 weeks ago
Job summary
An exciting opportunity has arisen for two enthusiastic and highly organised individual to join our Endoscopy team within Ysbyty Gwynedd. The post holder will provide and deliver an accurate and prompt administrative function to facilitate the delivery of an efficient and effective theatre booking service.
The post holder will work alongside the booking team, nursing staff, Doctors, the public, management and staff from internal and external sources, supporting other team members to deliver the targets and a patient focused booking service. The post holders will need to use initiative, working in sometimes complex situations to ensure patients are booked in line with local and national targets.
High levels of customer service and excellent communication / interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.
You will have experience in an administrative role and preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.
The ability to speak Welsh is essential for this post.
Main duties of the job
The Endoscopy booking clerk will be responsible for managing their own workload with minimal supervision and in accordance with Endoscopy operational procedures, protocols and BCUHB policies.
Must have the ability to plan, prioritise and when necessary re-prioritise their own workload to ensure agreed timescales are achieved.
Ensure that theatre sessions are fully booked in line with agreed theatre timings and booking rules and that this is reflected on the live theatre view on WPAS.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
Good general standard of education (Maths & English A - C and above or equivalent NVQ Level 3 or equivalent knowledge and experience and willing to work towards this qualification IT qualification or proven experience using Microsoft office packages Evidence of ongoing personal development
Desirable
IT related qualification such as ECDL Statutory Mandatory Training as per Health Board Policy Understanding of Basic medical terminology
Experience
Essential
Experience of working in a hospital / GP practice or similar environment Experience of dealing with the general public Ability to work as part of a team
Desirable
Experience of working directly with consultant / clinical staff Previous waiting list management experience
Skills
Essential
Proven communication skills (written, verbal and telephone) Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff Appreciate the needs of patients, carers and health care professionals Ability to react to unpredictable issues, reprioritising own workload Frequent prologned use of the telephones Able to concentrate on administrative duties within a work patterin in an unpredictable enviroment with constant interruptions
Desirable
Competent in the use of WPAS Ability to speak Welsh
Knowledge
Essential
Familiarity with waiting list administrative proceures and policy issues Knowledge of WPAS or other PAS systems or experience using data bases and excel to sort and filter data fields Knowledge of the Data Protection Act
Desirable
Understanding of basic medical terminology
Personal Qualities
Essential
Ability to achieve high work rates and resilient when working under pressure Use of initative to solve problems Adaptable and flexible approach to working Confident when dealing with a range of people both external and internal to the organisation Enthusiastic, confident with a positive attitude and self starter and highly motivated Able to work to tight deadlines and tactful and diplomatic Commitment to self development, able to demonstrate understanding of equality and diversity and calm and positive
Desirable
Evidence of ongoing professional development-
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