Urology Booking Clerk
3 weeks ago
Job summary
Working as part of busy a team booking a range of outpatient clinic appointments for the Urology Team.
The ability to speak Welsh is essential for this role
Main duties of the job
A fabulous opportunity has become available to join the Urology Department based in Gwynedd Hospital. We are looking for a hard working individual to join our team. The role is based in a busy office environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Skills
Essential
Excellent communication skills both written, verbal & telephone Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff Appreciate the needs of patients, carers and health care professionals. Ability to react to unpredictable issues, reprioritising own workload if necessary Good keyboard skills for regular use of computer systems /IT skills Frequent and prolonged use of telephones Able to concentrate on Administrative duties in an unpredictable environment, ability to manage work with constant interruptions from patients, medical staff and external agencies. Ability to speak Welsh
Desirable
Competent in the use of Microsoft office Competent in the use of the WPAS Patient Administration System or similar PAS systems
Experience
Essential
Experience of working in an acute hospital/GP practice or Call Centre environment Experience dealing with the general public Ability to work as part of a team
Desirable
Experience of working directly with clinical/consultant staff Previous Waiting List Management experience
Qualifications
Essential
Good General Standard of Education ( GSCE Maths and English A-C and above or equivalent. NVQ level 3 or equivalent knowledge and experience. Required to undertake this qualification. Qualification or proven experience using Microsoft Office Packages
Desirable
Statutory Mandatory Training as per Health Board Policy Understanding of basic Medical Terminology
Knowledge
Essential
Familiarity with waiting list administrative procedures and policy issues Knowledge of WPAS or other patient administration systems or experience using data bases and excel to sort and filter data fields Knowledge of Data Protection
Desirable
Understanding of basic medical terminology Knowledge of Caldicott guidelines
Personal Qualities
Essential
Able to achieve high work rates Resilient when working under pressure Use of initiative to solve problems Adaptable and flexible approach to working ( providing cover for others) Confident when dealing with a range of people both internal and external to the organisation Enthusiastic , confident with a positive attitude Highly motivated Able to work to tight deadlines Tactful and diplomatic Commitment to self development Must be able to demonstrate an understanding of equality and diversity
Desirable
Evidence of ongoing personal development-
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