Client Development Executive

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom RPC Full time

Description

The role

Strategic and hands on. Driven and down-to-earth. Independent and collaborative. We're looking for an energetic, highly organised and commercially minded Executive to support the launch, implementation and day to day management of a key client programme for our Commercial Group at RPC.

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The Group - which is really flying - is made up of a range of practices, broadly split into TMT, Corporate, and Commercial Disputes. It also has a focus on certain sectors, notably Retail & Consumer, and Technology & Media. In addition, there is significant overlap with our Regulatory team and our Insurance Group.

Handling a mix of contentious and non-contentious work, clients of the Group include many household names, from well-known high street retailers to global digital platforms.

Working hand-in-hand with the Senior Client Development Manager and Commercial Business Development Team, as well as client teams, Commercial Group lawyers, and business development and marketing colleagues, this is a rare and exciting opportunity to be part of the development and implementation of a client development programme right at the outset and collaborate on the firm's approach to growing its clients more broadly. The implementation of a client development programme is an integral next step in helping the firm and the Group achieve its ambitious growth targets.

The successful candidate will have business development, marketing or client development experience ideally gained within a professional services firm, although that is not essential.

The role would be suitable for an Assistant or Coordinator, ideally with previous experience of working in a law firm, looking to step up, or an existing Executive who is looking for a new challenge in a specialist client development role at a firm where they can help shape the growth of one of the firm's largest and most dynamic groups. The role will provide a high degree of visibility for the successful candidate and will involve working very closely and collaboratively with senior stakeholders and proactive, dynamic and commercially focused lawyers across the firm.

With no key client programme currently in place for the Commercial Group, this role offers a fantastic opportunity to make a tangible impact very quickly alongside the Senior Client Development Manager, and the opportunity to collaborate with colleagues in our Insurance Group and internationally on the client development focus firmwide.

Key internal relationships

Partnership

Key client relationship Partners Clients Strategic Priority Leads Head of Commercial Practice team leaders Sector leaders

Business Services

Senior Client Development Manager (Commercial) Head of Business and Client Development (Commercial) Director of Client Relationship Services Head of Client Listening Director of Brand, Clients & Markets Brand, Clients & Markets team

Reports to

Senior Client Development Manager (Commercial)

Duties and Responsibilities include but not are limited to the following:

Commercial Client Development Programme

Support the Senior Client Development Manager in the development and execution of a market-leading key client programme across the Commercial Group Support the establishment of key reporting to include financial data, performance metrics, CRM, opportunity development, internal communication Support the internal launch of the Commercial client development programme across the Commercial Group and wider firm.

Client Relationship Management

Work alongside the Commercial business development team, Client Services team, Marketing, CRM, Knowledge team and other key stakeholders to support the day-to-day implementation of the key client programme across the Commercial Group Assist client relationship managers in ensuring client plans, client team meetings and actions are progressed for our priority, growth and potential clients Support the Commercial Business Development team and Client Teams to ensure priority client contacts are added to our CRM system and tagged to the correct mailing lists Assist BD and client teams in organising coaching and training to enable client teams to successfully manage clients consistently across the Commercial Group Work closely with the Client Services team to support our client listening and secondee programmes where necessary

Internal Communications

Support creation and communication of regular reports to business development colleagues, client teams and senior leadership within the Commercial Group on progress against targets, adopting continuous improvement methodologies Support preparation and organisation of internal communications on our intranet and online/in person events and meetings to increase awareness of - and collaboration within - the client development programme

Marketing Communications

Support the wider BD team to develop marketing materials, website content and activities to meet, support and anticipate client needs Work with client teams and the wider BD and Marketing teams to support to manage priority client events and corporate hospitality

Market Intelligence

Work with our Knowledge team to ensure regular client research is delivered to client teams to enable them to understand client issues, trends and changes to help them develop client relationships and opportunities

Pitching

Work with Partner and Associate stakeholders, the Proposals Team and Senior BD Managers to support responses to opportunities with clients from the client development programme.

Wider team support

On occasion you will be required to support wider Commercial Group activities either on discrete projects or contributing to the larger strategic aims of the practice

Knowledge, skills and experience

Previous knowledge of working in business or client development within a law fim is highly desirable. Strong project management and planning skills Excellent relationship building, collaboration and interpersonal skills Good analytical skills, particularly when looking at financial/matter intelligence Effective and adaptable business writing and communication skills Attention to detail and accuracy

Attributes

A team player, with proven experience of a willingness to do what's needed across the board to contribute to growth Low ego Shows initiative and willing to suggest new ideas A self-starter and has the ability and confidence to run with things An ambassador of the firm Doesn't take themselves too seriously Professional, credible and impactful, and confident with persuading and influencing where appropriate A curious nature and able to think commercially Significant powers of organisation; excellent attention to detail; and infectious enthusiasm Willing to roll up their sleeves to help others when required

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