Manager, Key Account Customer Support

3 weeks ago

London, United Kingdom Dye & Durham Corporation Full time

Manager, Key Account Customer Success - London - Hybrid

WHO ARE WE?

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.

Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services, and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.

WHAT WILL YOU DO?

  • Demonstrate an understanding of our customers' requirements and be the "Customer Champion", ensuring that their needs are met, their expectations exceeded, and they are retained by Dye & Durham.
  • Act as a point of escalation internally and externally should issues arise with key customers.
  • Manage proactive and reactive communications with key clients.
  • Work with all departments to help improve the customer experience of key clients.
  • Work with customers to understand the future roadmap and their specific requirements.
  • Lead the development of document operating procedures for communication with key clients to drive quality, consistency, and continuous improvement.
  • To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained.
  • Visit customer sites where required in order to build and maintain business relationships
  • To comply with all statutory legislation and to identify and report any risks or hazards



WHAT DO YOU NEED TO BE CONSIDERED?

  • Experience in the legal industry would be advantageous.
  • Excellent verbal and written communication skills.
  • Detailed and highly organised.
  • Personable with collaboration skills.
  • Ability to listen and discern requirements or issues.
  • Be able to work autonomously and manage your time effectively.



WHY WORK FOR US?

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

  • We ask how tomorrow can be better than today
  • We are passionate about solving our customer's challenges
  • Our ideas break boundaries
  • We value different perspectives and encourage dialogue
  • We take ownership and celebrate together


WHAT NEXT?

Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.

Please note that this position is subject to background and reference checks.

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.

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