Medical Secretary

Job summary

We are a large, friendly dual GP practice enterprise operating frompurpose built premises in Beckenham.

We are looking to recruit an experienced Medical Secretary to complement our existing team.

We offer competitive rates of pay and significant opportunity fordevelopment.

Main duties of the job

The ideal candidate will be a competent Medical Secretary. Experience in a primary care setting is advantageous, as is knowledge of Emis Web and Outlook.

The post holder will be patient focused and driven to provideexceptional levels of care at all times.

We are looking for someone who isenthusiastic, motivated, friendly, diligent and conscientious. They will need tobe able to work effectively in a fast paced environment, responding to changes,whilst remaining calm and methodical. They should have excellent interpersonalskills and effective written and verbal communication skills, with a high level of attention to detail.

We are looking for someone who is reliable, trustworthy and discrete.

About us

Both Elm House Surgery and CatorMedical Centre strive to provide a high quality, personalised and accessibleservice to patients.

We are a forward thinking andprogressive organisation, constantly working to improve standards, the patientjourney and clinical outcomes.

Our core values stipulate thatwe:-

Ensure that the delivery of patient centred careis our top priority

Foster an environment of openness, support andcare

Treat our staff and patients with openness,dignity and respect

Act professionally with integrity

Provide a supportive and fulfilling environmentwhere learning, education and development is at the heart of what we do

Our combined clinical workforceconsists of five GP Partners/ Directors and nine Salaried GPs, some of whom workpart-time. We also employ a Nurse Practitioner, Practice Pharmacist, DiabetesSpecialist Nurse and several practice nurses.

Both practices are accreditedtraining practices, with GP Registrars, medical students and student nurses.

Job description

Job responsibilities

Purpose

The secretarial team are responsible for the provision of efficient and comprehensive secretarial support to the practice. Duties should be undertaken in an accurate, professional and methodical manner at all times.

Duties:-

Ensure the smooth running of the secretarial service and prioritise workload as appropriate.

To answer telephone enquiries in a prompt, efficient and helpful manner.

To actively manage and respond to patient tasks prioritising where appropriate.

To use the digital dictation system to type referrals, clinical letters and reports as required by the doctors and nurses.

To refer patients via the e-referral system and oversee progress of those referrals.

To actively monitor the 2 week wait referrals and ensure appointments for patients have been secured and attended.

To liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence and test results.

To deal with enquiries from patients professionally and sympathetically.

To check and respond to secretarial e-mails. To send correspondence via mail and e- mail according to protocol.

Checking the eReferrals worklists daily making sure rejections / triage outcomes are processed.

To provide additional secretarial and administrative support to the practices as required.

You will be required to undertake all other duties that may be reasonably asked of you.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths or equivalent

Desirable

Medical secretarial experience within primary care is desirable as is some medical terminology knowledge

Experience

Essential

Medical secretarial experience Experience of working in a customer care environment

Desirable

Experience of working in primary care Knowledge of Emis Web, Docman and Outlook

Qualities and Attributes

Essential

Excellent interpersonal and communication skills, both written and verbal Sound IT skills Attention to detail Effective organisation, time management and prioritisation skills Ability to work under pressure and adhere to deadlines Flexible approach to working Adaptability Discrete, honest and reliable Professional Empathetic and kind

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